PLEASE READ ME FIRST: HARMAN Professional Technical Support

HARMAN_RobHARMAN_Rob Sr. Manager, Professional Services GroupPosts: 142
edited March 6 in AMX General Discussion

While this forum is a great place for our community to get together, support each other, and talk all things HARMAN... keep in mind this should not be considered a substitute for our live Tech Support. Tech Support engineers may or may not be on the forum helping our users, but the only direct path to proper Tech Support is to call us.

If you're having an issue with a product, feel free to call our HARMAN Pro Tech Support at +1 (844) 776-4899 or on the web at https://pro.harman.com/service . There is a form submission on the website, but I would recommend calling for the quickest service.

This contact number will work for US as well as International, though some regions outside of North America get support directly from the HARMAN distributor in that region. Feel free to check with your distributor on the best method to get your product supported. You are still welcome to call the number above; our Tech Support coordinators can help get you connected to the right person/group regardless.

Each of our Pro brands also has their own dedicated Support pages/resources on their respective websites:

AKG: https://www.akg.com/help
AMX: https://www.amx.com/en-US/support
BSS: https://bssaudio.com/en-US/support
Crown: https://www.crownaudio.com/en-US/support
dbx: https://dbxpro.com/en-US/support
DigiTech: https://digitech.com/en-US/support
JBL Professional: http://www.jblpro.com/www/support/contact
Lexicon: https://lexiconpro.com/en-US/support
Martin: https://www.martin.com/en-US/support
Soundcraft: https://www.soundcraft.com/en/support
Studer: https://www.studer.ch/en/support

Let us know if you need any other info, and thank you. Enjoy the forums!

Comments

  • John NagyJohn Nagy CineTouch Product Manager Posts: 1,498

    Today I note that all access to any and all product manuals and firmware for discontinued AMX products has been removed from the AMX website, as has dealer login and any dealer-specific information. This is disappointing to say the least.

    On the up side, technical support phone response is quick and cheerful. They promise to link you to any firmware or materials you need... but that presumes that you know what you are looking for. No browsable lists... arg.

  • richardhermanrichardherman not-so-junior member Posts: 200

    @John Nagy said:
    Today I note that all access to any and all product manuals and firmware for discontinued AMX products has been removed from the AMX website, as has dealer login and any dealer-specific information. This is disappointing to say the least.

    Didn't do an exhaustive search, but I can still see legacy firmare files for quite a few devices. Same for legacy manuals.

    https://www.amx.com/en-US/support_downloads/download_types/manualsarchive

    https://www.amx.com/en-US/support_downloads/download_types/firmwarelegacyproductfile

    Do you see something different?

  • fogled@mizzou[email protected] h4x354x0r Posts: 547

    Took me awhile to find what I was looking for yesterday (NI-3000 master firmware), but I did eventually find it in the firmwarelegacyproduct link.

  • John NagyJohn Nagy CineTouch Product Manager Posts: 1,498

    Looks like they are adding in more now. More there now than when I was in need.... Support said they would be adding things as time went along and they saw what was asked for.

  • HARMAN_quirkHARMAN_quirk Harman Professional Tech Support Posts: 23

    As @richardherman noted, you have to do some digging in the "Download Types" section to find legacy firmware and manuals.

    If you need more than what is there, just shoot an e-mail to us or call.

  • ericmedleyericmedley Senior Member - 3709 Posts Posts: 4,152

    I don't feel most the denizens of this forum have looked at it as a substitute or replacement for tech support. The only people I ever saw that seemed to be suffering under the mistaken notion were the end-users and trunk slammer who were trying to avoid being legit AMX dealers.

    But thanks for the notice and heads-up.

  • zack.boydzack.boyd Smacks Keyboard Repeatedly Posts: 94
    edited February 11

    @ericmedley said:
    I don't feel most the denizens of this forum have looked at it as a substitute or replacement for tech support. The only people I ever saw that seemed to be suffering under the mistaken notion were the end-users and trunk slammer who were trying to avoid being legit AMX dealers.

    But thanks for the notice and heads-up.

    -stands up-
    -slow clap-

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