Options
RPM Issue
feddx
Posts: 175
I know this will be a specific gripe that not many will be able to relate to, but I have a major issue with the new RPM web interface.
I use a company-provided laptop with a 1366x768 resolution. Yes. I get it. It sucks, but this is what it is right now. I did a few projects in 2015 that used the MCP-108 so I needed to use RPM to configure them, and except for my inability initially to click accept on the "End User License Agreement", I had little issue with my resolution affecting the RPM web interface.
Today I started a new project with an MCP-108 so I went to the RPM interface. Again, I had to click accept on the EULA, and again the web interface coupled with my resolution prevented me from doing so. I connected to an external monitor in the office and was able to accept, but when I tried to set up the new project on my laptop display alone, I was not able to see the buttons which moved me forward through the process, so I was unable to proceed with the configuration . Why the change? Is this fixable? Or do I need to tell me company I can no longer field correct any RPM system issues because my laptop will simply not work with the new RPM Web interface?
Yes I did call technical support, but for the first time in a long time I was really displeased because of their either lack of ability to understand the problem or simple lack of caring about this issue.
If AMX is going to sell/push a "Quick Fix" solution for end-users, and then handcuff companies to supporting it via their online "configuration tool", I think it would behoove AMX to have the site accessible to as many computers as possible.
Have fun
I use a company-provided laptop with a 1366x768 resolution. Yes. I get it. It sucks, but this is what it is right now. I did a few projects in 2015 that used the MCP-108 so I needed to use RPM to configure them, and except for my inability initially to click accept on the "End User License Agreement", I had little issue with my resolution affecting the RPM web interface.
Today I started a new project with an MCP-108 so I went to the RPM interface. Again, I had to click accept on the EULA, and again the web interface coupled with my resolution prevented me from doing so. I connected to an external monitor in the office and was able to accept, but when I tried to set up the new project on my laptop display alone, I was not able to see the buttons which moved me forward through the process, so I was unable to proceed with the configuration . Why the change? Is this fixable? Or do I need to tell me company I can no longer field correct any RPM system issues because my laptop will simply not work with the new RPM Web interface?
Yes I did call technical support, but for the first time in a long time I was really displeased because of their either lack of ability to understand the problem or simple lack of caring about this issue.
If AMX is going to sell/push a "Quick Fix" solution for end-users, and then handcuff companies to supporting it via their online "configuration tool", I think it would behoove AMX to have the site accessible to as many computers as possible.
Have fun
0
Comments
Thank you for describing the issue you encountered with the RPM website. The RPM product management team is aware of the issue and anticipates a fix in their upcoming software release.
Holy CRAP man!! I wish I would have known this!! It would have saved me some time and effort!! Thanks for the heads up.