Manager version 1.03.0.205 not working on windows 11 VM
neoguiri
Posts: 28
Hi, After an upgrade to the last but already dated version of manager 1.03.0.205, the soft doesn't want to run anymore. A rollback didn't solved the problem. Previous version was buggy but running. Any ideas how to fix that. I need it to upgrade the Varia. This VM is a windows 11 ARM. But execpt Manager soft all the other softs are runing seemlesly. I did a clean unsintallation each time before trying to reinstall with reboot and so on...
The error is: Unable to start application. There was a error starting dependent services. The CloudworX application will now quit.
Best regards
Thanks for your help
0
Comments
Only issue I know is that it may be required to completely remove a previous version of manager (maybe with a reboot after uninstalling), before installing the latest version...
I did that, severals time. Even a rollback to the previous version didn't work anymore. I tried for many hours to fix that but nothing worked. What a waist of time...
Sorry to hear, at that point it may be required to contact Tech Support...
Windows Administra�ve Requirements • External access to port 4197 (UDP and TCP/IP) • Allows access through any firewalls per IT requirements • Set network accordingly (private or public)
In case of updating Varia panels, there are options:
Ok I will do the old way but it's with a NX not a Muse controller for me. Also i did a fresh installation and the problem is the same. It was the first and only one app installed on the system.... Honestly i don't know what to think... Expect that AMX is still at the top of his "Savoir faire"
What about this one:
https://help.harmanpro.com/manager-will-not-open
I know that a new Manager version will be released latest with the BSS Omni release.
here is the log and it's not corresponding to the problem in that thread
DateTime,Severity,ProcessName,PROCESS_ID,THREAD_ID,AREA,MESSAGE,THREAD_NAME,CALLER_NAME,CALLER_LINE_NUMBER,CALLER_FILENAME
2025-04-14 09:33:51.691,I,WDOG,PID:9616,TID:1,,"Setting active folder to C:\Program Files\Harman Pro\Manager",,Main,727,Program.cs
2025-04-14 09:33:51.712,I,WDOG,PID:9616,TID:1,,"Loading Settings from filename: C:\Program Files\Harman Pro\Manager\watchdog.json",,LoadSettings,440,Program.cs
2025-04-14 09:33:51.835,N,WDOG,PID:9616,TID:1,,"Logfile successfully opened",,OpenDiskStream,148,FileIO.cs
2025-04-14 09:33:51.837,I,WDOG,PID:9616,TID:1,,"CloudworX version : 1.03.0.205",,LoadSettings,494,Program.cs
2025-04-14 09:33:51.842,I,WDOG,PID:9616,TID:1,,"Checking ports",,LoadSettings,545,Program.cs
2025-04-14 09:33:51.877,I,WDOG,PID:9616,TID:1,,"Connecting back to front end. Port: 1234",,Main,763,Program.cs
2025-04-14 09:33:51.885,I,WDOG,PID:9616,TID:1,,"Internal web server is using port: 80",,Start,123,Server.cs
2025-04-14 09:33:51.885,M,WDOG,PID:9616,TID:1,wwwport,"80",,Start,124,Server.cs
2025-04-14 09:33:51.895,I,WDOG,PID:9616,TID:1,,"Cleared discovered devices",,ClearGatewayDevices,1512,Program.cs
2025-04-14 09:33:51.912,I,WDOG,PID:9616,TID:1,,"Starting process : C:\Program Files\Harman Pro\Manager\RabbitMQ\RMQ\sbin\rabbitmq-server.bat ",,FindOrStartProcess,258,ProcessManager.cs
2025-04-14 09:33:51.962,I,WDOG,PID:9616,TID:1,,"Process Communications has started with PID:4748",,FindOrStartProcess,560,ProcessManager.cs
2025-04-14 09:33:51.964,D,WDOG,PID:9616,TID:1,,"Waiting for startup for Communications",,WaitForStartup,629,ProcessManager.cs
2025-04-14 09:33:52.998,I,WDOG,PID:9616,TID:13,,"Process has exited. Communications",,Process_Exited,595,ProcessManager.cs
2025-04-14 09:33:53.972,E,WDOG,PID:9616,TID:1,,"Unexpected service quit for Communications",,WaitForStartup,650,ProcessManager.cs
2025-04-14 09:33:53.973,E,WDOG,PID:9616,TID:1,,"There was an error starting dependent services",,Main,1001,Program.cs
2025-04-14 09:33:53.991,N,WDOG,PID:9616,TID:1,,"Stopping all processes",,Main,1018,Program.cs
2025-04-14 09:33:53.991,D,WDOG,PID:9616,TID:1,,"Looking to stop process Communications",,KillProcesses,942,ProcessManager.cs
2025-04-14 09:33:53.991,N,WDOG,PID:9616,TID:1,,"Stopping process : rabbitmq-server.bat",,KillProcess,902,ProcessManager.cs
2025-04-14 09:33:54.062,D,WDOG,PID:9616,TID:1,,"Waiting for process to finish",,KillProcess,908,ProcessManager.cs
2025-04-14 09:33:54.063,D,WDOG,PID:9616,TID:1,,"Close process resources",,KillProcess,913,ProcessManager.cs
2025-04-14 09:33:54.064,D,WDOG,PID:9616,TID:1,,"Resources closed",,KillProcess,918,ProcessManager.cs
2025-04-14 09:33:54.064,D,WDOG,PID:9616,TID:1,,"Main process shutdown complete",,KillProcesses,952,ProcessManager.cs
2025-04-14 09:33:54.064,I,WDOG,PID:9616,TID:1,,"Performing clean up",,CleanUp,1882,Program.cs
2025-04-14 09:33:54.069,N,WDOG,PID:9616,TID:1,,"Stopping process C:\Program Files\Harman Pro\Manager\RabbitMQ\ERL\bin\epmd.exe",,CleanUp,1898,Program.cs
2025-04-14 09:33:54.081,N,WDOG,PID:9616,TID:1,,"Terminating process C:\Program Files\Harman Pro\Manager\RabbitMQ\ERL\bin\epmd.exe",,CleanUp,1912,Program.cs
2025-04-14 09:33:54.111,E,WDOG,PID:9616,TID:1,,"Error cleaning up processes. Cannot be used to terminate a process tree containing the calling process.",,CleanUp,1920,Program.cs
2025-04-14 09:33:54.111,N,WDOG,PID:9616,TID:1,,"Watchdog closing",,Main,1035,Program.cs