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PLK-DMS keypad failures (lots)
PyroGuy
Posts: 121
Anyone had any significant failures of the 'no longer current' PLK-DMS keypads?
We have a client with about 12 of them in their home, all connected through the PLH-Mic Hub. We have now replaced 4 of the 12 over about a 36 month period - which is not a good track record - more than 1 a year!
Each time the problem seems to be the same - the keypad just dies and falls offline. (this is a Netlinx 3100 system)
My hunch is the mic hub which powers the Keypads but can't confirm it. The system is on UPS power which is keeping it fairly well protected from surges, outages, etc.
Any comments? Client is getting tired of paying a few hundred $$$ to keep repairing.
Cheers!
In spite of the problems at this site, personally, I liked the PLK-DMS keypads a whole lot more than the new Mio Modero keypads with their sticking buttons, awkward programming software and lack of what I consider basic features - like a volume bar and levels! But that's just my 2 cents!
We have a client with about 12 of them in their home, all connected through the PLH-Mic Hub. We have now replaced 4 of the 12 over about a 36 month period - which is not a good track record - more than 1 a year!
Each time the problem seems to be the same - the keypad just dies and falls offline. (this is a Netlinx 3100 system)
My hunch is the mic hub which powers the Keypads but can't confirm it. The system is on UPS power which is keeping it fairly well protected from surges, outages, etc.
Any comments? Client is getting tired of paying a few hundred $$$ to keep repairing.
Cheers!
In spite of the problems at this site, personally, I liked the PLK-DMS keypads a whole lot more than the new Mio Modero keypads with their sticking buttons, awkward programming software and lack of what I consider basic features - like a volume bar and levels! But that's just my 2 cents!
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Second, I have had bad luck using the mic hubs. They caused more problems than the keypads themselves. I have had a couple of keypads die, most of them fell to surges. I have had a couple that had the solder joints fail on the connector between the keypad and the back box.
Most of my problems with the mic hubs come up when upgrading an old landmark system. The keypads seem to work intermittently. Switching to a new standard hub seems to solve the problem.
Jeff
I haven't been happy with any of the replacements AMX has offered so far, so I'm just keeping my fingers crossed.
What would that be? I didn't know there was any way other than the mic hub. I know the DMS keypads could hang on the ICSNET bus, (which would require a hub for the dozen or so keypads) but I need to be able to extract the audio signal for use in the intercom part.
Thanks!