I'm not sure of the cause but I believe it might be the screw above the usb jack keeping the cord from going in properly but I'm not sure. Neither windows nor X-edit Recognize the pedal.
There is also no guitar plugged in and no amp either
Open and check the Device Manager in Windows when plugging in the the RP155. When it plugs in, see if the Device Manager flashes like it is detecting new hardware. If it doesn't then it is likely hardware related. Please give us a call 844-776-4899 opt 3 or email [email protected] if you have further questions