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RP360XP - no sound at all!

I have an RP360XP.
It seems to work in every way; it responds to USB commands, it stores preset changes, it accepted a firmware update, etc
BUT: it seems impossible to get any sound at all from it.
I have tried lots of inputs and both the headphone output jack and the L/R jacks.
Still no sound at all.
Factory reset - still no sound.
All kinds of changes with knobs and presets - still no sound.

Any ideas?

Comments

  • bjornlqbjornlq Posts: 3

    ...and I did a firmware update. A bit tricky, but it worked on the 2nd try - but still no sound.

  • I may be having the same problem but I get no sound only when USB is plugged in; works great standalone. This is the note I sent to Harman support:

    Hello Eric, Preston, et al,
    I appreciate your help in the past with my RP360XP; hope you can as well with this problem. When I plug the unit into my HP Windows 10 laptop via USB in order to use the Nexus editor, the guitar input is disabled! The unit's left (or right...doesn't matter) output is connected to my Fender G-DEC amp. As soon as I unplug the USB, all is back to normal; guitar's signal is processed by the RP360.
    By default, when the USB is plugged in, Windows makes the RP360 its default audio output device; youtube, whatever correctly plays through it into the G-DEC as expected... just no guitar which makes the Nexus editor useless. Even when I changed the Windows audio out back to the laptop's speakers, still no guitar thru the RP360. Nothing out the headphone jack, either.
    I downloaded the latest Nexus software and drivers, and your install procedure said I had the latest drivers already. Windows says the driver is version 10.0.18362.1 dated 3/18/2019.
    Hopefully, there's just some software switch I'm overlooking...

  • Indeed, my problem was a simple software switch. This from Eric at Harman support:
    " When you press System and get to page 2/4, take a look at the the USB/Play Mix where is it set?"
    Mine was RP 0 / USB 100.
    Thanks, Eric!

  • I have tried all of the above many times, but my RP360XP still produces no sound in any way.
    Actually, if I connect a line-out signal into the headphones jack (backwards, I know) I can hear something very faint in the left/right output jacks. Nothing else matteeerrrs.

  • Hello.. I have been facing similar problem with my rp350. But I have on input sound even when I unplugged the usb. I thought it was guitar cable or the jack but seems to be fine. If anyone can help plz reply
  • HARMAN_EEldeHARMAN_EElde Posts: 691

    Make sure that you have the correct PS0913DC power supply and try a factory reset as well:

    To perform the factory restore procedure:
    1. Press the SYSTEM button.
    2. Press either the SELECT knob or SYSTEM button repeatedly until the LCD display reads 4/4 in the upper right-hand corner of the LCD display.
    3. Turn the EDIT 2 (FACTORY RESTORE) knob to initiate the factory restore procedure.
    4. Press and hold the SELECT knob to confirm the action. The device will now reset, indicated by the “Resetting...” prompt in the LCD display. Wait for the factory restore procedure to finish.
    5. If using an RP360, the procedure is now complete. If using an RP360XP, you must proceed to the next step to calibrate the expression pedal.
    6. Once complete, if an RP360XP you will be prompted to calibrate the expression pedal (RP360XP only). Follow the on-screen instructions.

    You can also do this by holding Store on applying power to the device and following the onscreen prompt.

  • I'm having the same issue, no sound through USB, and none of the above fixes have helped. I'm on Win10 x64, version 2004, with audio IO driver version 10.0.19041.1 (12/6/2019), audio controller driver version 10.0.19041.388 (7/7/2020). I've installed and reinstalled the Nexus software (1.0.2), drivers, etc., no sound output over USB. I've tried switching USB ports on the PC (direct connections with fully tested and compliant USB cords, no hubs). All other functionality works, however the audio input driver never detects any signal. I've adjusted the sample rate of my PC speakers to match the RP360 input driver default and vice versa, defaulted the RP360 at least 7 times, confirmed the firmware is current (v1.3), and tried every combination of connector order. And yes, the PSU is PS0913DC (Harman). USB Record LVL and USB Play MIX settings have no effect.

    Simply put, the RP360 is not outputting audio over USB to the PC, which does recognize and interact with it consistently using Nexus.

  • HARMAN_EEldeHARMAN_EElde Posts: 691

    @JusticeUnicorn said:
    I'm having the same issue, no sound through USB, and none of the above fixes have helped. I'm on Win10 x64, version 2004, with audio IO driver version 10.0.19041.1 (12/6/2019), audio controller driver version 10.0.19041.388 (7/7/2020). I've installed and reinstalled the Nexus software (1.0.2), drivers, etc., no sound output over USB. I've tried switching USB ports on the PC (direct connections with fully tested and compliant USB cords, no hubs). All other functionality works, however the audio input driver never detects any signal. I've adjusted the sample rate of my PC speakers to match the RP360 input driver default and vice versa, defaulted the RP360 at least 7 times, confirmed the firmware is current (v1.3), and tried every combination of connector order. And yes, the PSU is PS0913DC (Harman). USB Record LVL and USB Play MIX settings have no effect.

    Simply put, the RP360 is not outputting audio over USB to the PC, which does recognize and interact with it consistently using Nexus.

    Weird! I have an RP360XP on 3 Windows 10 PC's here at home (1 Desktop, 2 Laptops), and all are on latest built 2004 and I can use Nexus consistently and also have tested recording with CuBase LE 10.5, Reaper, and Studio One 4.

    One thing you may want to try is completely uninstall Nexus using this utility:
    https://www.iobit.com/en/advanceduninstaller.php

    Then disable Windows Driver Signing Enforcement:
    WINDOWS 10 OPERATING SYSTEM NOTIFICATION
    Windows 10 enforces driver signatures by default. This can be disabled to install drivers that are not digitally signed. Use the following steps to disable driver signature enforcement.

    Click the Start menu and select Settings.
    Click Update and Security.
    Click on Recovery.
    Click Restart now under Advanced Startup.
    Click Troubleshoot.
    Click Advanced options.
    Click Startup Settings.
    Click on Restart.
    On the Startup Settings screen press 7 or F7 to disable driver signature enforcement.
    Your computer will restart and you will be able to install non-digitally signed drivers. If you restart your computer again the driver signature enforcement will be re-enabled.

    Once you have done this, reinstall Nexus.

    Other than that I don't have any troubleshooting advice further I could impart

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