PLEASE READ ME FIRST: HARMAN Professional Technical Support

HARMAN_RobHARMAN_Rob Sr. Manager, Professional Services GroupPosts: 95

While this forum is a great place for our community to get together, support each other, and talk all things HARMAN... keep in mind this should not be considered a substitute for our live Tech Support. Tech Support engineers may or may not be on the forum helping our users, but the only direct path to proper Tech Support is to call us.

If you're having an issue with a product, feel free to call our HARMAN Pro Tech Support at +1 (844) 776-4899 or on the web at https://pro.harman.com/service . There is a form submission on the website, but I would recommend calling for the quickest service.

This contact number will work for US as well as International, though some regions outside of North America get support directly from the HARMAN distributor in that region. Feel free to check with your distributor on the best method to get your product supported. You are still welcome to call the number above; our Tech Support coordinators can help get you connected to the right person/group regardless.

Each of our Pro brands also has their own dedicated Support pages/resources on their respective websites:

AKG: https://www.akg.com/help
AMX: https://www.amx.com/en-US/support
BSS: https://bssaudio.com/en-US/support
Crown: https://www.crownaudio.com/en-US/support
dbx: https://dbxpro.com/en-US/support
DigiTech: https://digitech.com/en-US/support
JBL Professional: http://www.jblpro.com/www/support/contact
Lexicon: https://lexiconpro.com/en-US/support
Martin: https://www.martin.com/en-US/support
Soundcraft: https://www.soundcraft.com/en/support
Studer: https://www.studer.ch/en/support

Let us know if you need any other info, and thank you. Enjoy the forums!

Comments

  • kostakosta Posts: 5

    Hello!
    I bought PCM92 works great! BUT I cannot solve two questions:

    1) MIDI connection from Cubase. There is no MIDI signal input on the PCM92 screen. In this case, the signal passes through the THRU output to another device and it works.
    I configure everything according to the instructions, but PCM92 does not feel MIDI messages.

    2) Foot switch for Bypass does not work. When configured, the PCM92 recognizes the pedal, but after that nothing happens. Bypass does not turn on.

    I noticed on the Internet, many people cannot solve these two problems with PCM92.
    Probably, this is somewhere you have in frequently asked questions, but I can not find, can you help solve this problem? I would be very grateful for the hint.

  • HARMAN_RobHARMAN_Rob Sr. Manager, Professional Services Group Posts: 95

    @kosta said:
    Hello!
    I bought PCM92 works great! BUT I cannot solve two questions:

    1) MIDI connection from Cubase. There is no MIDI signal input on the PCM92 screen. In this case, the signal passes through the THRU output to another device and it works.
    I configure everything according to the instructions, but PCM92 does not feel MIDI messages.

    2) Foot switch for Bypass does not work. When configured, the PCM92 recognizes the pedal, but after that nothing happens. Bypass does not turn on.

    I noticed on the Internet, many people cannot solve these two problems with PCM92.
    Probably, this is somewhere you have in frequently asked questions, but I can not find, can you help solve this problem? I would be very grateful for the hint.

    Hello Kosta. I saw your other thread on this. Have you contacted HARMAN Pro Tech Support? The contact info is in the first post of this thread, above.

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