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iLok Serial never received and no news from Lexicon
exo_cp
Posts: 9
Except to ask my bank to cancel my payment to be refunded, I do not know what to do. Order December 23, no news, never received an email, nothing.... this is a joke, please answer
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@exo_cp I just replied to your private message.
Same situation, bought PCM native days ago, no email, no download link, no ilok code and they do not answer any message on their contact page.
I just spoke to Harman Pro Tech Support about this, and they are equipped to help people who are having difficulties. Give them a call with your order information and they can assist: (844) 776-4899.
I have to call the USA from Switzerland to receive just a serial ? Really ?
Sorry about that, didn't realize how many locales we were dealing with here. Feel free to go thru your local Tech Support channels.
My local dealer only cares about Harman / Kardon products, they do not care about what I bought on the online Lexicon Store where I am supposed to receive an iLok Activation Code ...
OK, then i would recommend the North American Support number. They are happy to support you, even though you are overseas.
Problem solved after using the link to Lexicon support and a couple of emails, someone deposited the license directly on my iLok account. Thanks Rob. Cheers.
Great to hear, and apologies that it took longer than it should have!
Yes use of the Lexicon support solved my issues too. Though I fear that the issues might arise again. I hope I am wrong
In Europe you can contact via email as well hprotechsupportEMEA@harman.com
We can resolve licensing code issues via email in the US, a call is not required:
844-776-9569 opt 3
hprotechsupportUSA@harman.com
Am I right??????
Are you having a specific issue @Gabriel19 ?