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Driver for Martin Companion

Well I would think this should be very simple, but have not been able to get the Martin Companion recognized on two different laptops. I downloaded and installed software, then opened software, and when connecting USB cable, the white LED simply flashes and the software does not recognize the hardware. I have used windows device manager to look for the driver, however when pointing to the Martin Companion folder, it does not see any drivers. Any ideas or recommendations?

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