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AKG Lyra not working with MacBook Pro 16 (2019)

I have purchased AKG Lyra which is not working with my MacBook Pro 16 (2019). Tough it is working with my other windows computer.
I contacted apple support and they said that there could be some driver issue which could be resolved from AKG's side. Can someone help?
I found this discussion forum also - https://discussions.apple.com/thread/252831292?answerId=255963297022#255963297022

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