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AKG LYRA NOT WORKING ON WINDOWS 10

Dear all, When I connect my new AKG Lyra to my Dell Inspiron 5402 (Windows 10, i5 laptop) , I am not able to use it. The computer does detects it. However, when I use Zoom etc I am not able to use the AKG Lyra microphone . In fact the Zoom app freezes when I connect the AKG Lyra microphone. Please help!!

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