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ZonePro 1260

TonyAngeloTonyAngelo Posts: 315
in AMX General Discussion
I have a system with a ZonePro 1260 that I updated the firmware on (on the zonepro) and now the AMX module doesn't work anymore.

I'm wondering if anyone else has seen this and what the resolution was (if there was one).

When I ask if the device is online (ONLINE?) the module tells me that it is and when I have the debug on I'm seeing the pings coming from the ZonePro.

But when I try to send a command I get a response like this:

ERROR - The Status query can only by used after the ZonePro has been Initialized by the AMX control system.$0D$0A

Comments

  • a_riot42a_riot42 Posts: 1,624
    TonyAngelo wrote: »
    I have a system with a ZonePro 1260 that I updated the firmware on (on the zonepro) and now the AMX module doesn't work anymore.

    I'm wondering if anyone else has seen this and what the resolution was (if there was one).

    When I ask if the device is online (ONLINE?) the module tells me that it is and when I have the debug on I'm seeing the pings coming from the ZonePro.

    But when I try to send a command I get a response like this:

    ERROR - The Status query can only by used after the ZonePro has been Initialized by the AMX control system.$0D$0A

    Make sure you aren't using the stock cable though and only use the wires needed to communicate. If you are, then is sounds like the firmware changed but the module didn't. Can you go back to the old firmware? Was there a reason to upgrade it? The Duet module needs to initialize before it will communicate even if its communicating fine, so whatever the status response is must have changed so the Duet module isn't parsing it correctly so it hasn't initialized. That would be my guess. Put a call into AMX TS and see if they can update it.
    Paul
  • TonyAngeloTonyAngelo Posts: 315
    I'm seeing strings come through fine from the ZonePro through the notifications window, so the communication is happening.

    I had to upgrade the firmware in order to change the settings on the device and no I can't roll it back.

    And I've talk with tech support and they've started a ticket. I was just curious if anyone had seen this issue before.
  • a_riot42a_riot42 Posts: 1,624
    TonyAngelo wrote: »
    I'm seeing strings come through fine from the ZonePro through the notifications window, so the communication is happening.

    Which tko are you using? There is one on the AMX site that's labelled DBX_ZonePro1260_COMM.tko and there is the one on the DBX website labelled DBX_ZonePro_COMM.tko. I've had one working and the other not, but I can't remember which is which at the moment.
    Paul
  • DHawthorneDHawthorne Posts: 4,584
    I've never bothered to update firmware on the few ZonePro jobs I've used, so I echo the sentiment that they changed something and the module needs to be updated. I don't have many out there, but I have never had a problem with them. If it's something minor, like a handshake to turn on control, you might get away with doing that in your online code and the the rest will just work. You also might want to switch to IP control, that module is very chatty and the RS232 gets bogged down, especially when doing volume adjustments. IP is less likely to bog, and on that unit, I have found it very reliable. It also might not be susceptible to whatever changed.
  • TonyAngeloTonyAngelo Posts: 315
    It seems to be working fine now with the tko from dbx's website. I had been trying both tko's when I couldn't get it working.

    I'm not really sure why it wasn't working and now that it is I don't really want to try and break it again to find out.

    Anyway, thanks for the help.
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