NX3200/4200 Network Communication Loss

We have installed over 100 systems with NX3200/4200 this year and about 5% of them we're experiencing network communication loss between NX series Master and Touch Panel.
With the NI series, we don't have issue at all.
NX series masters and MXT-1000 touch panels are directly connected via Ethernet Port or ICSLAN Port.
Has anyone else experienced this issue??

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