RMS Exchange Server diagnostic tool - mailbox issue

Hi There,

I have 95 mailboxes running at a site with 94 working 100% with RMS and EWS Plug-in.

I recently had exchange add the necessary permissions and DL to associate it with the service account for RMS. I noticed the panel was not pulling any meetings so i had a look at the Diagnotic tool on the server and found the below:

When i request to get span appointments the display console shows:

-> Getting time span appointments from : 07/06/2016 to : 07/07/2016 for : [email protected] ... Please wait ...
-> Exception in reloadAppointments() :
-> You must load or assign this property before you can read its value.
-> Error stack trace : at ExchangeEWSPlugin.ExchangeAPI.SyncRoomAppointments(String mailboxEmailAddress, String syncState, DateTime startDate, DateTime endDate, List`1 results)
at ExchangeAPITest.Test.reloadAppointments(Boolean flag)
-> Error source: ExchangeAPITest

i had a new mailbox created (numerics added to the end of the mail address to be unique to the original) , added it on RMS server and mapped it to my location. All worked as it should.

Now i know there seems to be some sort of issue with this mailbox as all other resource mailboxes that i map to this location works ! But since Exchange cant see an issue and cant seem to help any further, i have now idea what the way forward is as i dont know exchange all that well.

Also checked the DEBUG from the server and shows the exact same info as above. Has anyone seen this before?

Thank you.

Rob.

RMS vers. 4.5.6
RMS Scheduler vers. 4.1.22
RMS Enterprise Exchange EWS Scheduling plugin vers. 4.1.15.0

Comments

  • HARMAN_ChrisHARMAN_Chris Harman Professional University Posts: 297
    Robert,
    I consulted with an RMS specialist and his suggestion is to coordinate a time with the customer MS Exchange admin and AMX Tech Support to work through further troubleshooting on this issue. There are shell commands the admin will have available to him/her that can further identify the specific settings differences on this account.

    AMX Tech Support = 1-800-222-0193
  • Robert BillinghurstRobert Billinghurst Junior Member Posts: 5
    Hi there Chris,

    This issue has been resolved. the root cause was due to recurring meetings that occured in the past (few years back) with no end date. Extra precaution was taken to clean up the mailbox, to rid old meetings that would be of no value now.

    The next challenge I'm having is with another two room mailboxes. Same error but MS Exchange team confirms all is in order with these mailboxes once again.

    I figured that since we have over 100 resource mailboxes in the DL i should create a second to split them up. If one exceeds 100 members on one DL, could this explain the funny behaviour? i dont want to tell someone to do their job but a CalCheck could identify the issues with these mailboxes surely?

  • bertok78bertok78 Junior Member Posts: 2
    RMS vers. 4.3.3
    RMS Scheduler vers. 4.1.22
    RMS Enterprise Exchange EWS Scheduling plugin vers. 4.1.15.0

    Hi, I have a similar problem, but I can't figure out which entry in the mailbox I must to delete.
    i think it is recurring meeting with no end date ?
    Can you help me ?

    Same error in log :

    20170215 11:11:48,629 MP121119 DEBUG ExchangeAPI - Try loading appointments properties with page size = 250
    20170215 11:11:49,489 MP121119 ERROR ExchangeAPI - Microsoft.Exchange.WebServices.Data.ServiceObjectPropertyException: You must load or assign this property before you can read its value.
    at Microsoft.Exchange.WebServices.Data.PropertyBag.get_Item(PropertyDefinition propertyDefinition)
    at Microsoft.Exchange.WebServices.Data.Appointment.get_Recurrence()
    at RMSExchangeEWSPlugin.ExchangeAPI.performInitialAppointmentSync(String mailboxEmailAddress, String syncState, List`1 results)
    20170215 11:11:49,490 MP121119 ERROR PluginHost - --EXCH.EWS: (TROL) Failed; You must load or assign this property before you can read its value.
    20170215 11:11:49,490 MP121119 DEBUG PluginHost - --EXCH.EWS: (TROL) Finished Room Troll.
    20170215 11:11:49,490 MP121119 ERROR PluginHost - ERROR: You must load or assign this property before you can read its value.
    20170215 11:11:49,490 MP121119 DEBUG Processor - ProcessingProfile: Result: False
    20170215 11:11:49,490 MP121119 INFO Processor - ProcessingProfile: Plugin duration: 00:00:10.4380000
    20170215 11:11:49,490 MP121119 ERROR Processor - Error processing profile (11): Переговорная 812 (Вол5, 10 мест, ВКС): You must load or assign this property before you can read its value.
    20170215 11:11:49,511 MP121119 DEBUG RestClient - failSync returned: True
    20170215 11:11:49,511 MP121119 INFO Processor - ProcessingProfile: Complete for Переговорная 812 (Вол5, 10 мест, ВКС) (11)

    20170215 11:11:49,511 MP121119 INFO Processor - ProcessingProfile: Profile duration: 00:00:10.4740000


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