DX-RX-4Ks Falling Offline
zack.boyd
Posts: 94
in AMX Hardware
Hi guys -
I have two DX-Rx-4ks that are randomly falling offline. There's no pattern as to when, but maybe every other day they go down for an hour or so then come back. I get this in the diagnostic:
They're connect to a DGX-3200 with about 10 other similar units running the same firmware. The 'DxLink Quality' in the web interface shows as good or better as the rest of the units. There are other units with much longer runs working fine on the same output card. They are using power from the switcher.
Thanks in advance!
I have two DX-Rx-4ks that are randomly falling offline. There's no pattern as to when, but maybe every other day they go down for an hour or so then come back. I get this in the diagnostic:
Line 58 (20:04:52):: Resending to 46005 count = 4 (latency=1) OldTimeout=250 NewTimeout=500$0A Line 59 (20:04:52):: Resending to 46005 count = 4 (latency=1) OldTimeout=250 NewTimeout=500$0A Line 60 (20:04:53):: Resending to 46005 count = 3 (latency=1) OldTimeout=500 NewTimeout=1000$0A Line 61 (20:04:54):: Resending to 46005 count = 2 (latency=1) OldTimeout=1000 NewTimeout=2000$0A Line 62 (20:04:56):: Resending to 46005 count = 1 (latency=1) OldTimeout=2000 NewTimeout=4000$0A Line 63 (20:04:59):: Resending to 46008 count = 4 (latency=1) OldTimeout=250 NewTimeout=500$0A Line 64 (20:05:00):: Resending to 46005 count = 0 (latency=1) OldTimeout=4000 NewTimeout=8000$0A Line 65 (20:05:08):: Resend count exceeded for system 1 device 46005$0A Line 66 (20:05:08):: No session to clear for this connection Line 67 (20:05:08):: CIpEvent::OffLine 46005:1:1 Line 68 (20:05:08):: CIpEvent::OffLine 46005:2:1 Line 69 (20:05:08):: CIpEvent::OffLine 46005:3:1 Line 70 (20:05:08):: CIpEvent::OffLine 46005:4:1 Line 71 (20:05:08):: CIpEvent::OffLine 46005:5:1 Line 72 (20:05:08):: CIpEvent::OffLine 46005:6:1 Line 73 (20:05:08):: CIpEvent::OffLine 46005:7:1 Line 74 (20:05:49):: Resending to 46008 count = 4 (latency=1) OldTimeout=249 NewTimeout=500$0A Line 75 (20:05:59):: Resending to 46008 count = 4 (latency=1) OldTimeout=249 NewTimeout=500$0A Line 76 (20:06:04):: Resending to 46008 count = 4 (latency=1) OldTimeout=250 NewTimeout=500$0A Line 77 (20:06:24):: Resending to 46008 count = 4 (latency=1) OldTimeout=249 NewTimeout=500$0A Line 78 (20:06:25):: Resending to 46008 count = 3 (latency=1) OldTimeout=500 NewTimeout=1000$0A
They're connect to a DGX-3200 with about 10 other similar units running the same firmware. The 'DxLink Quality' in the web interface shows as good or better as the rest of the units. There are other units with much longer runs working fine on the same output card. They are using power from the switcher.
Thanks in advance!
0
Comments
I've had issues with the DX-RX (not 4K) when it was connected to a Sharp display, I didn't get a real answer from tech support other than a firmware update was the answer. So my question is what kind of display is connected to the RX? And are you using its 232 comm port?
There's a known issue that was pushed to the DX-RX(they mentioned your Sharp issue), but didn't make it to the -4K. They currently have a hotfix available ending in .25
Now I get to push a whollllle bunch of firmware remotely *yaaayyyy*:rolleyes: