TWO bad AMX devices... in a row.
fogled@mizzou
Posts: 549
in AMX Hardware
Sorry, I'm just uselessly whining, nothing to see here, move along.
Last 2 projects I've worked on:
1. AMX NX-3200, took 10+ minutes to boot.
2. DVX 3255HD, it will only make IP connections on a fresh reset AND code upload; just a reboot, and it stops making IP connections with an error=8 (local port not open). If I just do a reset, or just do a code upload, it won't start working again, it has to be both things to restore IP connections out of the controller.
I still have yet to replace the DVX, if anyone has any ideas, but I'm almost certain it's got a memory card problem. If y'all think I should bother calling AMX first, I will, but fairly certain it will just cost me more time to try to explain the problem to them, have them scratch their heads, and waste my time trying various things, before coming to the conclusion that I need to replace the hardware. Luckily, I've got another box, and when I have another box, the single quickest way for me to confirm the problem is always to just throw another box at it.
...and Harman reps were just in here a couple days ago, trying to get me to fight people, to place their products? Nope. Nope. Nope.
I'm kinda pissed right now.
Last 2 projects I've worked on:
1. AMX NX-3200, took 10+ minutes to boot.
2. DVX 3255HD, it will only make IP connections on a fresh reset AND code upload; just a reboot, and it stops making IP connections with an error=8 (local port not open). If I just do a reset, or just do a code upload, it won't start working again, it has to be both things to restore IP connections out of the controller.
I still have yet to replace the DVX, if anyone has any ideas, but I'm almost certain it's got a memory card problem. If y'all think I should bother calling AMX first, I will, but fairly certain it will just cost me more time to try to explain the problem to them, have them scratch their heads, and waste my time trying various things, before coming to the conclusion that I need to replace the hardware. Luckily, I've got another box, and when I have another box, the single quickest way for me to confirm the problem is always to just throw another box at it.
...and Harman reps were just in here a couple days ago, trying to get me to fight people, to place their products? Nope. Nope. Nope.
I'm kinda pissed right now.
0
Comments
1.5.78 Master
1.1.42 Device
1.7.68 Switcher
It came that way from the factory, I didn't have to run any updates on it.
Correcting the programming bug in the reconnect code makes the system work properly, even if it takes 2-3 connection attempts before the IP link is established. However, to keep the errors from occurring in the first place, I changed my programming to wait until the DX-RX units come fully online, then execute the connection attempt to the downstream device when it does. That's a solid fix.
This is one why I try to convince everyone that we shouldn't use the IP tunneling through the DX-RX's, but just pull another ethernet cable and use a direct connection instead, but... the guys who do the actual install don't want to pull that extra cable, and I don't have the authority to make them do it. So, instead of spending 15-30 extra minutes adding and pulling another standard network cable along with a shielded network cable, we wasted about 10 hours of tech time chasing around the boot race problem, before I figured it out and fixed it. Brilliant! Of course we would have never noticed the problem, if my re-connect code didn't have a bug in it in the first place, so it's my fault anyway, of course.
This is good info for me. I'm in the middle of sussing out a couple DX-xx boxes that keep falling offline. I've instructed the integrator to do essentially the same thing: run a 2nd cat5 for just the IP control of the unit and leave the video for just video. This bolsters my argument. Thanks.
HOwever... I'm not seeing hardly any variability in this latest job where the DX-RX (1080p) units are hanging off a DVX; I'm only seeing a few seconds variability in time for connection to master in the DVX box after a reboot or network disruption. That indicates a lot of the variability in those DX-RX units coming online is actually due to going through an SDX, but... this has not been verified or confirmed, it's just the leading theory based on available evidence.
That doesn't change the fact there's still a boot-race condition with the DX-RX network link vs. code execution; My first suggestion remains a separate network run directly to the device, or barring that, move your downstream IP device connection attempts inside the DX-RX online event.
I swear AMX ships literally half of all their defective products to me, one person. I'm just lucky like that.