DVX 3256HD SP DVX Switch Device Online
I have a client that has an DVX 3256HD SP. They have reported issues with video not switching, when the system has been working previously for several years.
When looking at the web interface, I get an error stating 'DVX Switch Device is offline, please try again later'. When I look in Netlinx Studio, I see that the device 5002 is labelled as 'default device switch device'
The unit is on the latest firmware (master 1.6.160, SP controller 1.1.42 and Switcher 1.7.81).
I have tried a factory reset by issuing the 'reset factory' command in telnet, but the issue still exists.
Had a search online but couldnt find anything. Has anyone come across this error before?