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PLEASE READ ME FIRST: HARMAN Professional Technical Support

HARMAN_RobHARMAN_Rob Posts: 230
edited April 2022 in AMX General Discussion

While this forum is a great place for our community to get together, support each other, and talk all things HARMAN... keep in mind this should not be considered a substitute for our live Tech Support. Tech Support engineers may or may not be on the forum helping our users, but the only direct path to proper Tech Support is to call us.

If you're having an issue with a product, feel free to call our HARMAN Pro Tech Support at +1 (844) 776-4899 or on the web at https://pro.harman.com/service . There is a form submission on the website, but I would recommend calling for the quickest service.

This contact number will work for US as well as International, though some regions outside of North America get support directly from the HARMAN distributor in that region. Feel free to check with your distributor on the best method to get your product supported. You are still welcome to call the number above; our Tech Support coordinators can help get you connected to the right person/group regardless.

Each of our Pro brands also has their own dedicated Support pages/resources on their respective websites:

AKG: https://www.akg.com/help
AMX: https://www.amx.com/en-US/support
BSS: https://bssaudio.com/en-US/support
Crown: https://www.crownaudio.com/en-US/support
dbx: https://dbxpro.com/en-US/support
JBL Professional: https://jblpro.com/en-US/support
Lexicon: https://lexiconpro.com/en-US/support
Martin: https://www.martin.com/en-US/support
Soundcraft: https://www.soundcraft.com/en/support

Let us know if you need any other info, and thank you. Enjoy the forums!

Comments

  • John NagyJohn Nagy Posts: 1,742

    Today I note that all access to any and all product manuals and firmware for discontinued AMX products has been removed from the AMX website, as has dealer login and any dealer-specific information. This is disappointing to say the least.

    On the up side, technical support phone response is quick and cheerful. They promise to link you to any firmware or materials you need... but that presumes that you know what you are looking for. No browsable lists... arg.

  • richardhermanrichardherman Posts: 401

    @John Nagy said:
    Today I note that all access to any and all product manuals and firmware for discontinued AMX products has been removed from the AMX website, as has dealer login and any dealer-specific information. This is disappointing to say the least.

    Didn't do an exhaustive search, but I can still see legacy firmare files for quite a few devices. Same for legacy manuals.

    https://www.amx.com/en-US/support_downloads/download_types/manualsarchive

    https://www.amx.com/en-US/support_downloads/download_types/firmwarelegacyproductfile

    Do you see something different?

  • fogled@mizzoufogled@mizzou Posts: 549

    Took me awhile to find what I was looking for yesterday (NI-3000 master firmware), but I did eventually find it in the firmwarelegacyproduct link.

  • John NagyJohn Nagy Posts: 1,742

    Looks like they are adding in more now. More there now than when I was in need.... Support said they would be adding things as time went along and they saw what was asked for.

  • quirkquirk Posts: 28

    As @richardherman noted, you have to do some digging in the "Download Types" section to find legacy firmware and manuals.

    If you need more than what is there, just shoot an e-mail to us or call.

  • ericmedleyericmedley Posts: 4,177

    I don't feel most the denizens of this forum have looked at it as a substitute or replacement for tech support. The only people I ever saw that seemed to be suffering under the mistaken notion were the end-users and trunk slammer who were trying to avoid being legit AMX dealers.

    But thanks for the notice and heads-up.

  • zack.boydzack.boyd Posts: 94
    edited February 2019

    @ericmedley said:
    I don't feel most the denizens of this forum have looked at it as a substitute or replacement for tech support. The only people I ever saw that seemed to be suffering under the mistaken notion were the end-users and trunk slammer who were trying to avoid being legit AMX dealers.

    But thanks for the notice and heads-up.

    -stands up-
    -slow clap-

  • Philipp_UtigerPhilipp_Utiger Posts: 1

    amx.com is down. Why?

  • HARMAN_RobHARMAN_Rob Posts: 230

    @Philipp_Utiger said:
    amx.com is down. Why?

    Fine now. May have just been a temporary glitch.

  • AliyaaAliyaa Posts: 1

    @John Nagy said:
    Today I note that all access to any and all product manuals and firmware for discontinued AMX products has been removed from the AMX website, as has dealer login and any dealer-specific information. This is disappointing to say the least.

    On the up side, technical support phone response is quick and cheerful. They promise to link you to any firmware or materials you need... but that presumes that you know what you are looking for. No browsable lists... arg.

    Hi guys
    It's disheartening to see that access to product manuals and firmware for discontinued AMX products has been removed from their website. While quick and cheerful technical support is appreciated, the lack of browsable lists makes it challenging to find specific materials.

  • John NagyJohn Nagy Posts: 1,742

    @Aliyaa said:
    It's disheartening to see that access to product manuals and firmware for discontinued AMX products has been removed from their website. While quick and cheerful technical support is appreciated, the lack of browsable lists makes it challenging to find specific materials.

    Welcome to the AMX forum. However, you used your first and only post to reply to an over-4-year-old issue that the replies at the time discuss how this was being corrected (after a complete and troubled web site absorption of AMX by Harmon).

    It pays to read before you write.

  • Marc ScheibeinMarc Scheibein Posts: 882

    @John Nagy said:

    @Aliyaa said:
    It's disheartening to see that access to product manuals and firmware for discontinued AMX products has been removed from their website. While quick and cheerful technical support is appreciated, the lack of browsable lists makes it challenging to find specific materials.

    Welcome to the AMX forum. However, you used your first and only post to reply to an over-4-year-old issue that the replies at the time discuss how this was being corrected (after a complete and troubled web site absorption of AMX by Harmon).

    It pays to read before you write.

    Good argument. Most older stuff is still available.
    https://www.amx.com/en-US/discontinued_products
    https://www.amx.com/en-US/support_downloads

    If it is not longer there, you still may contact the Tech Support, or even just aske here in the forum, lot of the AMX integrator/programmer veterans here have backups of even older firmware.

  • [Deleted User][Deleted User] Harman Integrated Technologies Group (ITG) Posts: 0

    https://trade.amx.com/legacy/products/

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