no possibility to make ADHOC meeting from AMX Tablet

AXA_Didier

Hello guys
when i try to make an ADHOC meeting from an AMX tablet a receive to the panel the following message : Request to RMS server failed; HTTP STATUS (409) Conflict..... and into the log RMS i have this error ==> Caused by: com.amx.rms.scheduling.exception.RmsSchedulingException: microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. ParseError at [row,col]:[2845,210]
do you to advice please about this issue.....
regards

AXA_Didier

hello guys,
i add to my request a part of logfile about issue ADHOC meeting unavailable.....

2019-12-05 15:31:19.135 [engineExecutor-13] ERROR c.a.r.s.e.i.ExchangeSchedulingProviderImpl - Could not sync bookings due to:
microsoft.exchange.webservices.data.core.exception.service.remote.ServiceRequestException: The request failed. ParseError at [row,col]:[3127,210]
Message: Character reference "&#
microsoft.exchange.webservices.data.core.request.SimpleServiceRequestBase.internalExecute(SimpleServiceRequestBase.java:74)
microsoft.exchange.webservices.data.core.request.MultiResponseServiceRequest.execute(MultiResponseServiceRequest.java:158)
microsoft.exchange.webservices.data.core.ExchangeService.internalLoadPropertiesForItems(ExchangeService.java:1324)
microsoft.exchange.webservices.data.core.ExchangeService.loadPropertiesForItems(ExchangeService.java:1302)
com.amx.rms.scheduling.exchange.impl.ExchangeSchedulingProviderImpl.loadPropertiesForAppointments(ExchangeSchedulingProviderImpl.java:1358) com.amx.rms.scheduling.exchange.impl.ExchangeSchedulingProviderImpl.syncBookings(ExchangeSchedulingProviderImpl.java:644)
com.amx.rms.scheduling.exchange.impl.ExchangeSchedulingProviderImpl.retrieveUpdatedBookings(ExchangeSchedulingProviderImpl.java:534)
com.amx.rms.scheduling.engine.batch.SynchronizeBookingsProcessor.process(SynchronizeBookingsProcessor.java:107)
com.amx.rms.scheduling.engine.batch.SynchronizeBookingsProcessor.process(SynchronizeBookingsProcessor.java:56)
org.springframework.batch.core.step.item.SimpleChunkProcessor.doProcess(SimpleChunkProcessor.java:126)
org.springframework.batch.core.step.item.FaultTolerantChunkProcessor$1.doWithRetry(FaultTolerantChunkProcessor.java:225)
at org.springframework.retry.support.RetryTemplate.doExecute(RetryTemplate.java:263)
at org.springframework.retry.support.RetryTemplate.execute(RetryTemplate.java:193)
at org.springframework.batch.core.step.item.BatchRetryTemplate.execute(BatchRetryTemplate.java:217)
org.springframework.batch.core.step.item.FaultTolerantChunkProcessor.transform(FaultTolerantChunkProcessor.java:290)
at org.springframework.batch.core.step.item.SimpleChunkProcessor.process(SimpleChunkProcessor.java:192)
at org.springframework.batch.core.step.item.ChunkOrientedTasklet.execute(ChunkOrientedTasklet.java:75)
org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:406)
org.springframework.batch.core.step.tasklet.TaskletStep$ChunkTransactionCallback.doInTransaction(TaskletStep.java:330)
at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133)
at org.springframework.batch.core.step.tasklet.TaskletStep$2.doInChunkContext(TaskletStep.java:271)
org.springframework.batch.core.scope.context.StepContextRepeatCallback.doInIteration(StepContextRepeatCallback.java:81)
org.springframework.batch.repeat.support.TaskExecutorRepeatTemplate$ExecutingRunnable.run(TaskExecutorRepeatTemplate.java:262)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[3127,210]
Message: Character reference "&#
at com.sun.org.apache.xerces.internal.impl.XMLStreamReaderImpl.next(Unknown Source)
at com.sun.xml.internal.stream.XMLEventReaderImpl.nextEvent(Unknown Source)
at microsoft.exchange.webservices.data.core.EwsXmlReader.read(EwsXmlReader.java:201)
at microsoft.exchange.webservices.data.core.EwsXmlReader.readValue(EwsXmlReader.java:489)
at microsoft.exchange.webservices.data.property.complex.MessageBody.readTextValueFromXml(MessageBody.java:134)
microsoft.exchange.webservices.data.property.complex.ComplexProperty.internalLoadFromXml(ComplexProperty.java:265)
microsoft.exchange.webservices.data.property.complex.ComplexProperty.loadFromXml(ComplexProperty.java:211)
microsoft.exchange.webservices.data.property.complex.ComplexProperty.loadFromXml(ComplexProperty.java:311)
microsoft.exchange.webservices.data.property.definition.ComplexPropertyDefinitionBase.internalLoadFromXml(ComplexPropertyDefinitionBase.java:108)
microsoft.exchange.webservices.data.property.definition.ComplexPropertyDefinitionBase.loadPropertyValueFromXml(ComplexPropertyDefinitionBase.java:150)
at microsoft.exchange.webservices.data.core.PropertyBag.loadFromXml(PropertyBag.java:510)
at microsoft.exchange.webservices.data.core.service.ServiceObject.loadFromXml(ServiceObject.java:298)
microsoft.exchange.webservices.data.core.EwsServiceXmlReader.readServiceObjectsCollectionFromXml(EwsServiceXmlReader.java:169)
at microsoft.exchange.webservices.data.core.response.GetItemResponse.readElementsFromXml(GetItemResponse.java:77)atmicrosoft.exchange.webservices.data.core.response.ServiceResponse.loadFromXml(ServiceResponse.java:133)
microsoft.exchange.webservices.data.core.request.MultiResponseServiceRequest.parseResponse(MultiResponseServiceRequest.java:76)
microsoft.exchange.webservices.data.core.request.MultiResponseServiceRequest.parseResponse(MultiResponseServiceRequest.java:44)
microsoft.exchange.webservices.data.core.request.ServiceRequestBase.readResponse(ServiceRequestBase.java:433)
microsoft.exchange.webservices.data.core.request.ServiceRequestBase.readResponse(ServiceRequestBase.java:401)
microsoft.exchange.webservices.data.core.request.SimpleServiceRequestBase.internalExecute(SimpleServiceRequestBase.java:63)

Thanks for your support...
Didier

HARMAN_icraigie

Probably want to connect to Tech Support 1.844.776.4899

quirk

If you haven't reached out to the RMS team here in Support, please do.

Given the information you have, this could be either a booking/message is stuck in the troller_message table in the SQL DB or one of the meetings is corrupted/has an issue and is causing the troller to choke.