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NX3200 Device Port

i7301212i7301212 Junior MemberPosts: 3

Hello everyone
I would like to ask a question, NX3200 suddenly appeared that some control ports could not control the device(one 232 port and one ir port), but it was normal after rebooting. The Master has been used for more than one year, and this situation has suddenly occurred recently.
Does anyone know what will happen? Thanks

Answers

  • ericmedleyericmedley Senior Member - 4000+ posts Posts: 4,177

    Do the other ports/devices seem to work when the two ports you mention fail?

  • i7301212i7301212 Junior Member Posts: 3

    Hi ericmedlety
    other ports/devices can work normally,only the two ports fail

  • John NagyJohn Nagy CineTouch Product Manager Posts: 1,556

    You don't say if this happened only once or if it happens repeatedly. That matters.
    If it happens repeatedly, re-program to swap the RS232 and IR with a pair that hasn't failed. Does it happen again, and if so, the SAME PORTS WITH NEW THINGS ON THEM, or does the fail travel with whatever is connected? If it moves, the problem is incoming. If it stays, it's the NX hardware failing.

  • i7301212i7301212 Junior Member Posts: 3

    It happened two weeks ago last time and it seems that everything is normal now. I ask my client to help me pay attention to the usage

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