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When installing the TPDesign5 program, it keeps saying "Another instance of seetup is already runnin

When installing the TPDesign5 program, it keeps saying "Another instance of seetup is already running."
The software version is TPDesign5 Setup-v1.5.111, the installation path is the default, and the system is Windows 10.
What is the solution? But my computer has installed TPDesign4 3.3.674 and can be used normally, but I have checked that TPDesign4 is not running.
Is it because a computer can't install the system TPDesign4 and TPDesign5 at the same time?
Thank you.

Comments

  • John NagyJohn Nagy CineTouch Product Manager Posts: 1,626

    The message you get is saying that more than one SETUP (installer) program is in progress on your computer. It may be from re-clicking the single installer before you see it start, it may be a different program installer that hasn't completed (maybe even an automatic Windows update). Shut down your computer entirely, restart and try again. Be careful to only start the installer once.

    This message has NOTHING to do with TPD4 and 5 both on the same computer or even both running at the same time... it is all about TWO programs that are BOTH in the PROCESS of installing at the SAME TIME.

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