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ACV-5100 Firmware update failed.

How to Fix it?
and now Bluetooth not working

MCU:1.1.1 DSP:7.11.0.13 BT: 35.1 HDMI: 01.01.02
Hardware Version: not supported

There was an error transferring files

Acendo Vibe Processor firmware transfer failed
Acendo Vibe Bluetooth firmware transfer successful
Acendo Vibe DSP firmware transfer successful


Error Log

...
16/10/21 19:32:17 Verbose : Block 1040 size 1023
16/10/21 19:32:17 Verbose : State 5 Status :0
16/10/21 19:32:17 Error : Device IO error 31
16/10/21 19:32:17 Error : Control request failed
16/10/21 19:32:17 Error : Device IO error 5
16/10/21 19:32:17 Error : Firmware error - Error writing block to device
16/10/21 19:32:17 Information : Staring DSP update
16/10/21 19:32:17 Error : Sync Service not started. Stopping Connection.
16/10/21 19:33:08 Error : Sync Service not started. Stopping Connection.
16/10/21 19:33:08 Information : Sending update command
16/10/21 19:33:08 Information : Sending data exec /system/firmware/update

16/10/21 19:33:08 Verbose : Received data exec /system/firmware/update

  • buffer exec /system/firmware/update

16/10/21 19:33:08 Information : Received information exec /system/firmware/update

16/10/21 19:33:08 Verbose : Received data @exec /system/firmware/update - buffer @exec /system/firmware/update
16/10/21 19:33:08 Error : Error in serial communication
.......
16/10/21 19:33:08 Information : Staring MCU update
16/10/21 19:33:08 Information : Upgrading from v2.x.x to v3.x.x
16/10/21 19:33:08 Information : Trying to flash Factory and Upgrade MCU files
16/10/21 19:33:08 Information : Starting update
16/10/21 19:33:08 Verbose : Flashing File : C:/Users/XXXXXXXX/AppData/Local/Temp/AcendoVibe-7Cdmmj/acendovibe_MCU_factory_20181011_v3_1_2.dfu
16/10/21 19:33:08 Information : Opening USB device for communication
16/10/21 19:33:08 Error : Error finding device interface - 259
16/10/21 19:33:09 Error : Error finding device interface - 259
16/10/21 19:33:40 Error : No compatible device found...time out
16/10/21 19:33:40 Error : Firmware error -
16/10/21 19:33:40 Information : Factory MCU file update Error. Starting Flashing upgrade firmware file
16/10/21 19:33:40 Information : Starting update
16/10/21 19:33:40 Verbose : Flashing File : C:/Users/XXXXXX/AppData/Local/Temp/AcendoVibe-7Cdmmj/acendovibe_MCU_upgrade_20181011_v3_1_2.dfu
16/10/21 19:33:40 Information : Opening USB device for communication
16/10/21 19:33:40 Error : Error finding device interface - 259
...

16/10/21 19:34:11 Error : No compatible device found...time out
16/10/21 19:34:11 Error : Firmware error -
16/10/21 19:34:11 Information : Firmware update completed with Error
16/10/21 19:34:11 Information : firmwareUpdateError. Retrying MCU firmware update
16/10/21 19:34:11 Information : Retry count: 1
16/10/21 19:34:11 Information : Staring MCU update
16/10/21 19:34:11 Information : Upgrading from v2.x.x to v3.x.x
16/10/21 19:34:11 Information : Trying to flash Factory and Upgrade MCU files
16/10/21 19:34:11 Information : Starting update
16/10/21 19:34:11 Verbose : Flashing File : C:/Users/XXXXX/AppData/Local/Temp/AcendoVibe-7Cdmmj/acendovibe_MCU_factory_20181011_v3_1_2.dfu
16/10/21 19:34:11 Information : Opening USB device for communication
16/10/21 19:34:11 Error : Error finding device interface - 259

Comments

  • AoieongfuAoieongfu Posts: 11

    16/10/21 19:40:02 Information : Start sync service
    16/10/21 19:40:02 Information : Compatible COM port COM3
    16/10/21 19:40:02 Verbose : Entering open method
    16/10/21 19:40:02 Verbose : Creating serial port
    16/10/21 19:40:02 Information : Trying to open serial port
    16/10/21 19:40:02 Information : Reopening port COM3
    16/10/21 19:40:02 Information : Sending data get /system/hardware/version

    16/10/21 19:40:02 Information : Compatible COM port COM3
    16/10/21 19:40:02 Verbose : Entering open method
    16/10/21 19:40:02 Verbose : Closing previous connections
    16/10/21 19:40:02 Verbose : Creating serial port
    16/10/21 19:40:02 Information : Trying to open serial port
    16/10/21 19:40:02 Information : Reopening port COM3
    16/10/21 19:40:02 Information : Sending data get /system/hardware/version

    16/10/21 19:40:02 Verbose : Received data get /system/hardware/version

    • buffer get /system/hardware/version

    16/10/21 19:40:02 Information : Received information get /system/hardware/version

    16/10/21 19:40:02 Verbose : Received data
    16/10/21 19:40:02 Verbose : Received data @Error - buffer @Error
    16/10/21 19:40:02 Verbose : Received data @Error get /system/hardware/version - buffer @Error get /system/hardware/version
    16/10/21 19:40:02 Verbose : Received data @Error get /system/hardware/version "Attribute not found."

    • buffer @Error get /system/hardware/version "Attribute not found."

    16/10/21 19:40:02 Information : Received information @Error get /system/hardware/version "Attribute not found."

    16/10/21 19:40:02 Information : ConenctionService Process Resposen Error
    16/10/21 19:40:02 Information : @Error get /system/hardware/version "Attribute not found."
    16/10/21 19:40:02 Information : Sending data get /system/version

    16/10/21 19:40:02 Verbose : Received data get /system/version

    • buffer get /system/version

    16/10/21 19:40:02 Information : Received information get /system/version

    16/10/21 19:40:02 Verbose : Received data
    16/10/21 19:40:02 Verbose : Received data @get /system/version MCU: - buffer @get /system/version MCU:
    16/10/21 19:40:02 Verbose : Received data @get /system/version MCU:1.1.1, DSP:7.11.0.13 - buffer @get /system/version MCU:1.1.1, DSP:7.11.0.13
    16/10/21 19:40:02 Verbose : Received data @get /system/version MCU:1.1.1, DSP:7.11.0.13, BT: 0.0, HDMI: 01.01.02

    • buffer @get /system/version MCU:1.1.1, DSP:7.11.0.13, BT: 0.0, HDMI: 01.01.02

    16/10/21 19:40:02 Information : Received information @get /system/version MCU:1.1.1, DSP:7.11.0.13, BT: 0.0, HDMI: 01.01.02

    16/10/21 19:40:02 Information : Successfully executed command : @get /system/version MCU:1.1.1, DSP:7.11.0.13, BT: 0.0, HDMI: 01.01.02
    16/10/21 19:40:02 Information : Sending data get /system/model

    16/10/21 19:40:02 Verbose : Received data get /system/model

    • buffer get /system/model

    16/10/21 19:40:02 Information : Received information get /system/model

    16/10/21 19:40:02 Verbose : Received data
    16/10/21 19:40:02 Verbose : Received data @get /system/model ACV-5100

    • buffer @get /system/model ACV-5100

    16/10/21 19:40:02 Information : Received information @get /system/model ACV-5100

    16/10/21 19:40:02 Information : Successfully executed command : @get /system/model ACV-5100
    16/10/21 19:40:02 Information : Sending data get /system/name

    16/10/21 19:40:02 Verbose : Received data get /system/name

    • buffer get /system/name

    16/10/21 19:40:02 Information : Received information get /system/name

    16/10/21 19:40:02 Verbose : Received data
    16/10/21 19:40:02 Verbose : Received data @get /system/name " - buffer @get /system/name "
    16/10/21 19:40:02 Verbose : Received data @get /system/name "Acendo Vibe"

    • buffer @get /system/name "Acendo Vibe"

    16/10/21 19:40:02 Information : Received information @get /system/name "Acendo Vibe"

    16/10/21 19:40:02 Information : Successfully executed command : @get /system/name "Acendo Vibe"
    16/10/21 19:40:02 Verbose : Getting hardware version from Hardware
    16/10/21 19:40:02 Verbose : Commission tool will display hardware version 3
    16/10/21 19:40:02 Information : Device connected
    16/10/21 19:40:04 Information : Restarting Timer

  • AoieongfuAoieongfu Posts: 11

    16/10/21 19:42:11 Information : Restarting Timer
    16/10/21 19:42:12 Information : Loaded file
    16/10/21 19:42:12 Information : Restarting Timer
    16/10/21 19:42:13 Information : Restarting Timer
    16/10/21 19:42:14 Information : Restarting Timer
    16/10/21 19:42:15 Verbose : Entering open method
    16/10/21 19:42:15 Verbose : Closing previous connections
    16/10/21 19:42:15 Verbose : Creating serial port
    16/10/21 19:42:15 Information : Trying to open serial port
    16/10/21 19:42:15 Information : Reopening port COM3
    16/10/21 19:42:15 Information : DSP file path Set C:/Users/XXXXXX/AppData/Local/Temp/AcendoVibe-P1XkOA/acendovibe_DSP_09112018_V7_11_0_13.sfs
    16/10/21 19:42:15 Information : Sync Service stopping connectection.
    16/10/21 19:42:15 Verbose : Commission tool will display hardware version
    16/10/21 19:42:15 Information : Sync Service Stopped
    16/10/21 19:42:15 Information : Sending bt update command
    16/10/21 19:42:15 Information : Sending data exec /system/firmware/update/bt

    16/10/21 19:42:15 Verbose : Received data exec /system/firmware/update/bt

    • buffer exec /system/firmware/update/bt

    16/10/21 19:42:15 Information : Received information exec /system/firmware/update/bt

    16/10/21 19:42:15 Verbose : Received data
    16/10/21 19:42:15 Verbose : Received data @exec /system/firmware/update/bt

    buffer @exec /system/firmware/update/bt
    16/10/21 19:42:15 Information : Received information @exec /system/firmware/update/bt

    16/10/21 19:42:15 Information : Expected response @exec /system/firmware/update/bt
    16/10/21 19:42:15 Information : Successfully executed command : @exec /system/firmware/update/bt

    16/10/21 19:42:15 Information : starting bt firmware update
    16/10/21 19:42:15 Information : Starting update
    16/10/21 19:42:16 Verbose : Device path \?\usb#vid_0a12&pid_ffff#abcdef0123456789#{f12d3cf8-b11d-457e-8641-be2af2d6d204}: DFU interface number 0
    16/10/21 19:42:16 Error : Create file failed with error 2
    16/10/21 19:42:17 Verbose : Device path \?\usb#vid_0a12&pid_ffff#abcdef0123456789#{f12d3cf8-b11d-457e-8641-be2af2d6d204}: DFU interface number 0
    16/10/21 19:42:17 Information : Moving device to dfuIdle state
    16/10/21 19:42:17 Information : Successfully moved device to dfu mode
    16/10/21 19:42:17 Information : Device opened for communication, starting to write
    16/10/21 19:42:17 Verbose : Block 0 size 1023
    16/10/21 19:42:17 Verbose : State 2 Status :0

    16/10/21 19:43:11 Verbose : Block 1316 size 460
    16/10/21 19:43:11 Verbose : State 5 Status :0
    16/10/21 19:43:11 Information : Block 1317 size 0
    16/10/21 19:43:11 Verbose : State 5 Status :0
    16/10/21 19:43:17 Information : Manifestation phase
    16/10/21 19:43:53 Error : Device IO error 6
    16/10/21 19:43:53 Information : Firmware updated
    16/10/21 19:43:53 Information : Staring DSP update
    16/10/21 19:43:53 Error : Sync Service not started. Stopping Connection.
    16/10/21 19:44:39 Error : Sync Service not started. Stopping Connection.
    16/10/21 19:44:39 Information : Sending update command
    16/10/21 19:44:39 Information : Sending data exec /system/firmware/update

    16/10/21 19:44:39 Verbose : Received data exec /system/firmware/update

    • buffer exec /system/firmware/update

    16/10/21 19:44:39 Information : Received information exec /system/firmware/update

    16/10/21 19:44:39 Error : Error in serial communication 。
    16/10/21 19:44:39 Information : Staring MCU update
    16/10/21 19:44:39 Information : Upgrading from v2.x.x to v3.x.x
    16/10/21 19:44:39 Information : Trying to flash Factory and Upgrade MCU files
    16/10/21 19:44:39 Information : Starting update
    16/10/21 19:44:39 Verbose : Received data
    u/AppData/Local/Temp/AcendoVibe-P1XkOA/acendovibe_MCU_factory_20181011_v3_1_2.dfu
    16/10/21 19:44:39 Information : Opening USB device for communication
    16/10/21 19:44:39 Error : Error finding device interface - 259
    16/10/21 19:44:40 Error : Error finding device interface - 259

    16/10/21 19:45:09 Error : Error finding device interface - 259
    16/10/21 19:45:10 Error : No compatible device found...time out
    16/10/21 19:45:10 Error : Firmware error -
    16/10/21 19:45:10 Information : Factory MCU file update Error. Starting Flashing upgrade firmware file
    16/10/21 19:45:10 Information : Starting update
    16/10/21 19:45:10 Verbose : Flashing File : C:/Users/XXXX/AppData/Local/Temp/AcendoVibe-P1XkOA/acendovibe_MCU_upgrade_20181011_v3_1_2.dfu
    16/10/21 19:45:10 Information : Opening USB device for communication
    16/10/21 19:45:10 Error : Error finding device interface - 259

    =

    16/10/21 19:48:40 Error : Error finding device interface - 259
    16/10/21 19:48:41 Error : No compatible device found...time out
    16/10/21 19:48:41 Error : Firmware error -
    16/10/21 19:48:41 Information : Firmware update completed with Error
    16/10/21 19:48:41 Information : Start sync service
    16/10/21 19:48:41 Information : Compatible port is Empty. Disconnecting...
    16/10/21 19:48:41 Information : ConnectionSyncService: Disconnected
    16/10/21 19:48:41 Information : Disposing serial port connection

  • John NagyJohn Nagy CineTouch Product Manager Posts: 1,637

    Seems to be all about your USB not found.

  • AoieongfuAoieongfu Posts: 11

    @John Nagy said:
    Seems to be all about your USB not found.

    ACV-5100 will crash during the update process (Processor firmware transfer )

  • AoieongfuAoieongfu Posts: 11

    Who can provide an older version of the firmware (V1,V2) for me to try to fix it? :(

  • HARMAN_RobHARMAN_Rob Product Management Posts: 204

    I can offer you Acendo Vibe FW version 2.8.9 if it helps, though I agree it may be a USB issue and older firmware won't solve it.

    This link will be available until Nopv 19, 2021:
    https://transfer.harman.com/link/eRfxgRXcXXFPIRz3M3aVaT

  • AoieongfuAoieongfu Posts: 11

    @HARMAN_Rob said:
    I can offer you Acendo Vibe FW version 2.8.9 if it helps, though I agree it may be a USB issue and older firmware won't solve it.

    This link will be available until Nopv 19, 2021:
    https://transfer.harman.com/link/eRfxgRXcXXFPIRz3M3aVaT

    The issue has been resolved. o:)
    It must be updated to FW version 2.8.9, and then successfully updated to 3.1.2.
    I appreciate your help very much. <3

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