richardherman Posts: 356
Today I changed the administrator password on a brand new NX-2200 from the default to a customer specific one and got locked out... I probably made a typo, although I could swear I didn't... Don't think I ever did that before in 20 years of AMX, but here you go.
I soon realised that login is required on the RS232 program port as default, so I couldn't use the 'resetadminpassword' option.
Something I read to hold down the 'ID' button, while powering on the controller, also did nothing.
Is there any way to recover from this? I know this has been difficult/impossible in the past, but not being able to recover from something so basic seems weird.
I'll answer this for future reference:
Got this answer from @Marc Scheibein :
I tested this on my own NX-1200 and the timing IS critical, but it worked fine.
When I performed the 'reset to factory defaults with the ID button' on the NX-2200 from the first post, it was way, way harder then doing this on my own NX-1200. After 5 tries I still was locked out (wrong credentials).
So thinking I probably held the ID button too long at least once, then the NX got set back to it's factory default firmware (in my annoyed state I forgot to check....). Maybe the procedure was different in this version. So I upgraded the firmware back to the most recent version. After a reboot I was still locked out (expected). So I performed the 'reset to factory defaults with the ID button' again, and it worked the first time...
So it could be just dumb luck, could actually be the firmware version, I don't know. Just mentioning it here in case someone else gets stuck.