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what 's wrong? (NXT-CV7, NXT-BP and NXA-BASE/1

[Deleted User][Deleted User] Posts: 0
in AMX Hardware
what's wrong if the NXA-BASE/1 shows its version as -/- when have the NI system refresh and cannot have firmware updated through Netlinx Studio (Tools->Firmware Transfers->Send to Netlinx Device)

I'm using the NXA-BASE/1 with NXT-CV7, NXT-BP and having thread posted once.

Comments

  • DHawthorneDHawthorne Posts: 4,584
    I've only used the base for the MVP series - are these similar, in that they get the connection to the master from the panel? If so, it would seem to be a connection problem between the panel and the base (assuming the panel is online). I had a problem with an MVP dock that wouldn't charge the panel once, and it turned out the dock had something wrong with it's panel connection pins. Maybe you have a similar issue.
  • [Deleted User][Deleted User] Posts: 0
    thanks alot DHawthorne, FYI

    it is indeed the connection PIN problem of the panel and the base. now it shows the version as 2.00.

    the next problem is while attempt to upgrade its firmware to 2.07 the Netlink said the firmware id is invalid.


    Description: PC2250_50A v2.07 Modero battery base firmware

    Contents:

    Firmware:Battery Base Firmware
    Version:V2.07.0
    Target:PSOC

    What's problem? again
  • DHawthorneDHawthorne Posts: 4,584
    Two thoughts:

    1) Does that firmware apply to that battery base? The file says it's for an NXA-BASE/B, not NXA-BASE/1. Not having used either, I don't know if there is enough of a difference to matter.

    2) Check out the tech note at http://www.amx.com/techsupport/PDNTechNote.asp?id=746 . It may apply to your situation.
  • Marc ScheibeinMarc Scheibein Posts: 882
    khema wrote:
    thanks alot DHawthorne, FYI

    it is indeed the connection PIN problem of the panel and the base. now it shows the version as 2.00.

    the next problem is while attempt to upgrade its firmware to 2.07 the Netlink said the firmware id is invalid.


    Description: PC2250_50A v2.07 Modero battery base firmware

    Contents:

    Firmware:Battery Base Firmware
    Version:V2.07.0
    Target:PSOC

    What's problem? again

    This firmware is for the NXA-BASE/B only. The Base/1 still has v2.00 as the latest version.
  • [Deleted User][Deleted User] Posts: 0
    thanks Marc for your information, it is truely my mistake. this 'cause the firmware shows when i am looking for informations of NXA-BASE/1 and it shows the version that i've tried to upgrade.

    BTW, i'm still in trouble and will try last.

    when i put the system together ie. put the NXT-BP in the NXA-BASE/1 and then place the NXT-CV7 on top, feed power supply, the system splashs AMX logo and enters to user mode, it works.

    but when enter to configuation page and touching at Battery Base button, it is notice that battery status information disappear regulary this means all status including Version number of battery base. and the battery is not charged.

    what exactly problem is.

    I may ask dealer for the equipment replacement.
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