I think AMX needs to go after the residental market more. In time to come this will be the biggest income.
I've seen local companies start using Crest over AMX just because the Crest sales rep was very aggressive and they have the ability to spend more money on dinners and t-shirts.
I agree that their sales reps and managers are very aggressive. You wouldn't believe some of the stuff that they tell new clients just to make a sale.(as a consultant I hear it all) I've had clients who were convinced that AMX was still using its DOS based system to program. It would be nice if AMX would play a little hard ball with these guys. No hitting or biting but a little more marketing and some flash.