VPT Timeout During Upload
dsawyer1
Posts: 1
I have a VPT-CP (5964 series) Panel with 5.10a firmware. I am using TPD3 v3.16 Build 200 to attempt to upload the project from the panel. I have tried all baud rates...
In every case the upload begins as it should. The panel changes to the dark background and begins to display status messages:
Sending File
Root
Project
Panel
External_ButtonsBBBBBBBBBBBBBBBBBBBB
Popup Page VCR_CONTROL_POPUPBBBBBB
Popup Page BLANK_POPUP
Popup Page PROJECTOR_POWER_POPUPBBBBBB
Popup Page HELP_POPUPBB
It hangs at this same place everytime. After about 10 seconds the Panel Beeps and the screen reverts back to the Main Panel it was on prior to the upload. After another few minutes the TPD3 Serializer Timeout Dialogue Pops Up indicating this could be caused by an invalid version of the panel firmware.
I tried TPDesign2 as well but, with this seeming to be a G3 panel I could not get anywhere with the transfer process there.
Can anyone HELP me? Any ideas why I am having this happen?
If it is related to firmware isn't 5.10a okay for a VPT-CP and TPDesign3..16b200 ?
I can't get the original project out of the panel for a backup before attempting to change anything!
In every case the upload begins as it should. The panel changes to the dark background and begins to display status messages:
Sending File
Root
Project
Panel
External_ButtonsBBBBBBBBBBBBBBBBBBBB
Popup Page VCR_CONTROL_POPUPBBBBBB
Popup Page BLANK_POPUP
Popup Page PROJECTOR_POWER_POPUPBBBBBB
Popup Page HELP_POPUPBB
It hangs at this same place everytime. After about 10 seconds the Panel Beeps and the screen reverts back to the Main Panel it was on prior to the upload. After another few minutes the TPD3 Serializer Timeout Dialogue Pops Up indicating this could be caused by an invalid version of the panel firmware.
I tried TPDesign2 as well but, with this seeming to be a G3 panel I could not get anywhere with the transfer process there.
Can anyone HELP me? Any ideas why I am having this happen?
If it is related to firmware isn't 5.10a okay for a VPT-CP and TPDesign3..16b200 ?
I can't get the original project out of the panel for a backup before attempting to change anything!
0
Comments
try with the panel on a power supply. Maybe it's on low batteries and cancels the upload. Any other software running on your PC which may use the serial port?
If you work with a laptop, try with a power supply, too.
Maybe a button on the popup or the HELP_POPUP itself is damaged. Maybe it must be deleted by the onboard editor.
Yeah I had an issue, finally narrowed it down to Nokia software running on my pc which communicated with Com 1 - removing the software fixed the issue as the AMX software took precedence over my desire to "talk" to my phone.
The latest version of TPD3 does not calculate memory use properly. You cannot go by that at all. If you run out of memory, there is a very brief message to that effect, then the panel resets; it's easy to miss. How many buttons are on your HELP_POPUP page? The "BB" on the loading screen tells you it is loading two buttons. If there are more, it is running out of memory and failing. If you have a memory problem, go through all your resources and delete any unused fonts, icons, and bitmap first, then trim out any pages that you might not be using and just left in in case you wanted to revert (heh, or am I the only one who does that?).
If it's not a memory problem, I'd say there is an issue with that HELP_POPUP page, since it is the last to load. Temporarily delete it and see how the rest of it goes. Perhaps just re-creating it from scratch will fix it. If, however, you are using a large bitmap for your help screen, that may be the problem right there. G3 panels render those very slowly in any case, you may want to do it an different way.