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Touchpanel goes over to Dark Side
NMarkRoberts
Posts: 455
in AMX Hardware
I've got 2 x NXT1200V installed in courtrooms. One appears to be OK but the other has joyfully started doing phantom button presses at all hours of the day and night, I think always of buttons that are visible on the touchpanel, often the same button repeatedly seconds or hours apart, often with a delayed release - many seconds.
Damn poltergeists again.
The client went spare when it started doing random things with a court in session so it had to be unplugged, solving the problem.
Any thoughts?
Damn poltergeists again.
The client went spare when it started doing random things with a court in session so it had to be unplugged, solving the problem.
Any thoughts?
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Vince
I'm now reasonably sure that a firmware upgrade has fixed the problem. Can't be certain because you never can be certain with intermittent faults. But the panel was unusable before and has now been sweet for a couple of days.
I therefore urge you all to upgrade all Modero panels you may touch for the next 12 months as a prophylactic measure. This one failed after a few months in use, started with very occasional random button pushes, and over a few months progressively got worse until it became unusable - my client was fighting with the touchpanel with a law court in full session in front of her, switching off VC calls as soon as they were randomly connected to prisons whose name began with A or B, frantically contacting everyone who could help until someone suggested she disconnect it.
Wish I'd seen that!