5200 Power Cycle
Jimweir192
Posts: 502
So someone was playing with our office 5200i and has left it on my desk - completely locked up. No button pushes, no entering setup, nothing.
When this happened on a 7500 or 8400 it was a pull the battery and charger solution for a hard reboot, nothing that easy with this panel.
The manual suggests a hard power cycle, but to access the battery means removing 5 screws - 3 of these are behind a stick on label that will never go back cleanly... Try explaining that to a client over the phone!
My design suggestion would be to hide a pin-hole hard reset button somewhere on the back case...
When this happened on a 7500 or 8400 it was a pull the battery and charger solution for a hard reboot, nothing that easy with this panel.
The manual suggests a hard power cycle, but to access the battery means removing 5 screws - 3 of these are behind a stick on label that will never go back cleanly... Try explaining that to a client over the phone!
My design suggestion would be to hide a pin-hole hard reset button somewhere on the back case...
0
Comments
I suspect this lockup issue hasn't been on the radar simply because it is so easy to resolve in the MVP line. This will certainly have to escalate it. Because, after all, the proper way to fix it is to prevent the need to hard-reset, not provide a better way to hard-reset.
A major pain!!
Interesting . . . I was told by a reliable source that it was a reboot button (at least that's my recollection of the conversation.) You have called tech support right?
Please keep us updated.
The manual describes what you mention, but it sounds very much like a software controlled shutdown - this is no use if the OS has hung.
As Dave says, it needs looking at promptly, but fundamentally, there will always be occasions when a physical reboot is needed - there are currently 2 options, a screwdriver or waiting for a drained battery!!
Kevin D.
The center button does indeed act like a soft reboot.
Paul
There is no reboot button behind the kickstand or anywhere else I can see
Holding the center button down performs a hardware power cycle. The electrical circuitry of the 5200 is designed to provide the SW time to shut the unit down gracefully if possible, but a HW shutdown will ultimately occur.
1) The documentation of the centre button operation is very poor, and should be improved.
2) There is a specific situation where the centre button will not reboot the panel, even after being held for over 1 min... I'll continue to attempt to recreate the fault.
Continuously holding the center button down will sequence the panel through the following steps
1) Setup Pages
2) Calibration
3) FW shutdown
4) Hardware shutdown.
1-3 will work if FW is responding. Step 4 is the removal of power by HW in case step 3 is not functioning. Pressing one of the direction arrows on the wheel until the AMX logo appears will power the unit back up.
If you had a 5200 that did not shut down when the button was pressed for 1 minute (it should occur well before that - see the earlier post re the tech support comment), that unit may have a HW problem.
We'll see if we can get the documentation clarified in the next release.
VAV,
I worked with the development team and my information is correct.
Thanks, and I hope the 5200 works well for you and your business.