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iPort FS-4 module/communication problems??

vegastechvegastech Posts: 369
in AMX Technical Discussion
I downloaded and loaded the iPort amx driver from sonance's website, but I seem to be having a problem with the communication portion. I checked that I am indeed using the correct serial port on my controller, but I get no response when trying to control either my 3g ipod nano or my iphone. I opened the debug window and started watching the string buffer each time I pressed a button, and here's what populated in the watch bar:

ERROR=UNKNOWN FEEDBACK MESSAGE

Could this be a port configuration issue, or perhaps a wiring problem? I wired the iport a little differently than usual: I plugged the 232 cord directly into the advanced connection unit and that into my NI, instead of running thru the wallplates. I don't have a 4 cond. wire currently, which is why I did it that way. If I did need to wire it that way, is the pinout just a straight thru?

Comments

  • viningvining Posts: 4,368
    To my knowledge the FS4 doesn't work with the iPhone or iPod iTouch. You need the FS-22 or IW-22 series for that.
  • ericmedleyericmedley Posts: 4,177
    vining wrote: »
    To my knowledge the FS4 doesn't work with the iPhone or iPod iTouch. You need the FS-22 or IW-22 series for that.

    I have gotten my iPhone to work but I had to put it in 'Airplane' Mode. (turns off the phone portion. Also, the base station will not charge the phone.

    We've had a bad run of Sonnance iPorts in the last year. Not so much the in-walls but the base stations. Several have been dead out of the box.
  • viningvining Posts: 4,368
    ericmedley wrote:
    I have gotten my iPhone to work but I had to put it in 'Airplane' Mode.
    Airplane mode? Interesting, I might have to play with the customers iPhone now. I've never actually touched an iPhone but I've tried my iPod iTouch and it didn't seem to work. I now must try again and this time do a little more than just stick it in and then pull it out. Hey that sounds like what my wife keeps saying. :rolleyes:
  • vegastechvegastech Posts: 369
    Ok, but what about the nano that doesn't work? isn't there something I can check? Another buffer, or data event, perhaps?
  • vegastechvegastech Posts: 369
    I saw this post in a different thread:
    Derek wrote: »
    A quick note, I was unable to get two way communication with a Sonance FS-5 dock. Communication each way worked, but the dock would not respond to button presses on the touch panel.

    I checked all the normal stuff like firmware and downloaded all the modules from Sonance and from AMX.

    I hooked up the dock to C***tron processor, and that worked OK.

    I tried different ports on the AMX NI-3100, even hooked the NI-3100 to my PC to watch what was coming out.

    All this looked OK, so I called tech support.

    I was told that sometimes the RS-232 port on the Advanced Connection Box doesn't work. The solution is to hook it up through the wall plates(the serial passes through the Audio connections).

    This worked!!!

    Any guesses why the C***tron processor can talk directly to the Advanced Connection Box and the AMX can't? I'm curious if anybody can figure it out.


    I tried it, but my "unknown feedback message" turned into absolutely no response, as if the 232 port wasn't connected.
  • mighemighe Posts: 39
    When we use an iPort, we always connect it to an ethernet to serial server; using the netlinx controller the module doesn't work correctly
  • Spire_JeffSpire_Jeff Posts: 1,917
    I am not sure if it is the same, but I highly recommend downloading the NetLinx version from AMX's website. I have used this module (with slight modification to the UI module to fit my systems) numerous times and it works well. I will admit that the iphone/ipod touch can be a little finicky on the older iPort docks, but I would say that 90% of the time they dock and work properly.

    Jeff

    P.S.
    I have always connected the iPort directly to an AMX processor without problems.
  • vegastechvegastech Posts: 369
    I'll download that module from AMX's website asap. In the meantime, I enabled the netlinx device notifications, and found this when I docked my 3rd gen nano:

    Line 1 (21:01:27):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 2 (21:01:27):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 3 (21:01:27):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 4 (21:01:27):: String From [5001:1:1]-[*I$00$03<<?$FD]
    Line 5 (21:01:27):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 6 (21:01:27):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 7 (21:01:37):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 8 (21:01:37):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 9 (21:01:37):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 10 (21:01:37):: String From [5001:1:1]-[*I$00$03<<?$FD]
    Line 11 (21:01:37):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 12 (21:01:37):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 13 (21:01:40):: String From [5001:1:1]-[*M$00$10$01$00$00Version 1.06$00$D7*M$00$04$01$00$06$01$A7]
    Line 14 (21:01:40):: String To [33015:1:1]-[IPORT_FIRMWARE=Version 1.06]
    Line 15 (21:01:40):: String From [33015:1:1]-[IPORT_FIRMWARE=Version 1.06]
    Line 16 (21:01:40):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 17 (21:01:40):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 18 (21:01:40):: Command To [33015:1:1]-[SET_PLAY_STATUS_CHANGE_NOTIFICATION=0]
    Line 19 (21:01:40):: Command From [33015:1:1]-[SET_PLAY_STATUS_CHANGE_NOTIFICATION=0]
    Line 20 (21:01:40):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 21 (21:01:40):: String To [5001:1:1]-[*I$00$048<$1A$00%]
    Line 22 (21:01:40):: String To [33015:1:1]-[IPOD_DOCK_STATUS=1]
    Line 23 (21:01:40):: String From [33015:1:1]-[IPOD_DOCK_STATUS=1]
    Line 24 (21:01:40):: String From [5001:1:1]-[*I$00$03<<?$FD*I$00$048<$1A$00%]
    Line 25 (21:01:40):: Command To [33015:1:1]-[REQUEST_IPOD_NAME?]
    Line 26 (21:01:40):: Command From [33015:1:1]-[REQUEST_IPOD_NAME?]
    Line 27 (21:01:40):: Feedback:On [33020:1:1] - Channel 104
    Line 28 (21:01:40):: Output Channel:On - From [33020:1:1] - Channel 104
    Line 29 (21:01:40):: Feedback:On [128:1:1] - Channel 104
    Line 30 (21:01:40):: Output Channel:On - From [128:1:1] - Channel 104
    Line 31 (21:01:40):: Level Value To [128:1:1] - Level 1 Value= 0
    Line 32 (21:01:40):: Command To [33020:1:1]-[@PPN-SONG DETAILS;iPort Main]
    Line 33 (21:01:40):: Command From [33020:1:1]-[@PPN-SONG DETAILS;iPort Main]
    Line 34 (21:01:40):: Command To [128:1:1]-[@PPN-SONG DETAILS;iPort Main]
    Line 35 (21:01:40):: Command To [33020:1:1]-[@PPF-Eject;iPort]
    Line 36 (21:01:40):: Command From [33020:1:1]-[@PPF-Eject;iPort]
    Line 37 (21:01:40):: Command To [128:1:1]-[@PPF-Eject;iPort]
    Line 38 (21:01:40):: String To [5001:1:1]-[*I$00$038<($18]
    Line 39 (21:01:40):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 40 (21:01:40):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 41 (21:01:40):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 42 (21:01:40):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 43 (21:01:40):: String From [5001:1:1]-[*I$00$038<($18]
    Line 44 (21:01:40):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 45 (21:01:40):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 46 (21:01:40):: String From [5001:1:1]-[*I$00$068<=$00<$0E$B6]
    Line 47 (21:01:40):: String To [33015:1:1]-[ACK= Success - Online]
    Line 48 (21:01:40):: String From [33015:1:1]-[ACK= Success - Online]
    Line 49 (21:01:41):: Command To [33015:1:1]-[SET_PLAY_STATUS_CHANGE_NOTIFICATION=1]
    Line 50 (21:01:41):: Command From [33015:1:1]-[SET_PLAY_STATUS_CHANGE_NOTIFICATION=1]
    Line 51 (21:01:41):: String To [5001:1:1]-[*I$00$048<$1A$01$]
    Line 52 (21:01:41):: String From [5001:1:1]-[*I$00$048<$1A$01$]
    Line 53 (21:01:41):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 54 (21:01:41):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 55 (21:01:41):: Command To [33015:1:1]-[GET_PLAY_STATUS?]
    Line 56 (21:01:41):: Command From [33015:1:1]-[GET_PLAY_STATUS?]
    Line 57 (21:01:41):: String To [5001:1:1]-[*I$00$038< ]
    Line 58 (21:01:41):: String From [5001:1:1]-[*I$00$038< ]
    Line 59 (21:01:41):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 60 (21:01:41):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 61 (21:01:41):: Command To [33015:1:1]-[GET_CURRENT_PLAYING_SONG_INDEX?]
    Line 62 (21:01:41):: Command From [33015:1:1]-[GET_CURRENT_PLAYING_SONG_INDEX?]
    Line 63 (21:01:41):: String To [5001:1:1]-[*I$00$038<"$1E]
    Line 64 (21:01:41):: String From [5001:1:1]-[*I$00$038<"$1E]
    Line 65 (21:01:41):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 66 (21:01:41):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 67 (21:01:42):: Command To [33015:1:1]-[RESET_DB_SELECTION=0]
    Line 68 (21:01:42):: Command From [33015:1:1]-[RESET_DB_SELECTION=0]
    Line 69 (21:01:42):: String To [5001:1:1]-[*I$00$038<*$16]
    Line 70 (21:01:42):: String From [5001:1:1]-[*I$00$038<*$16]
    Line 71 (21:01:42):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 72 (21:01:42):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 73 (21:01:42):: Command To [33015:1:1]-[GET_REPEAT?]
    Line 74 (21:01:42):: Command From [33015:1:1]-[GET_REPEAT?]
    Line 75 (21:01:42):: String To [5001:1:1]-[*I$00$038<$13-]
    Line 76 (21:01:42):: Command To [33015:1:1]-[GET_PLAY_STATUS?]
    Line 77 (21:01:42):: Command From [33015:1:1]-[GET_PLAY_STATUS?]
    Line 78 (21:01:42):: String To [5001:1:1]-[*I$00$038< ]
    Line 79 (21:01:42):: String From [5001:1:1]-[*I$00$038<$13-]
    Line 80 (21:01:42):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 81 (21:01:42):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 82 (21:01:42):: String From [5001:1:1]-[*I$00$038< ]
    Line 83 (21:01:42):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 84 (21:01:42):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 85 (21:01:42):: Command To [33015:1:1]-[GET_SHUFFLE?]
    Line 86 (21:01:42):: Command From [33015:1:1]-[GET_SHUFFLE?]
    Line 87 (21:01:42):: String To [5001:1:1]-[*I$00$038<$100]
    Line 88 (21:01:42):: String From [5001:1:1]-[*I$00$038<$100]
    Line 89 (21:01:42):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 90 (21:01:42):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 91 (21:01:47):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 92 (21:01:47):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 93 (21:01:47):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 94 (21:01:47):: String From [5001:1:1]-[*I$00$03<<?$FD]
    Line 95 (21:01:47):: String To [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 96 (21:01:47):: String From [33015:1:1]-[ERROR=UNKNOWN FEEDBACK MSG]
    Line 97 (21:01:52):: Command To [33015:1:1]-[GET_PLAY_STATUS?]
    Line 98 (21:01:52):: Command From [33015:1:1]-[GET_PLAY_STATUS?]
  • vegastechvegastech Posts: 369
    I downloaded the module from amx's website, and it's identical. I loaded it regardless, and ended up with the same issues. Also, the firmware on the fs-4 is the current version according to sonance's website. Any other ideas?
  • ericmedleyericmedley Posts: 4,177
    vegastech wrote: »
    I downloaded the module from amx's website, and it's identical. I loaded it regardless, and ended up with the same issues. Also, the firmware on the fs-4 is the current version according to sonance's website. Any other ideas?

    Does the iPod device display that its connected to the iPort when you plug it in?

    If so, then make sure you put in the RS232 chip. It's easy to miss.
  • viningvining Posts: 4,368
    ericmedley wrote:
    If so, then make sure you put in the RS232 chip. It's easy to miss.
    Isn't that just on the in wall version, a very sloppy fit too as it doesn't seat in the slot with any confidence of a quality connection. As I recall I've never had to insert a chip in the free standing units.

    I played with my home unit IW-4 with the iPod iTouch and it finally did work but very iffy. I also have a Nano that I tried which is a pain to just dock and that was iffy too.

    What's everybody's overall take on these units reliability? I seem to have issue with 1 out 4, which I ultimately have to replace. The newer FS-22's seem better but no physical support for the iPod/iPhone while docked. It just sits on the connector at a slight angle just begging for a kid to come by and snap it off by pushing on it. Are we done with intelligent design and just have to wait until these things evolve out their poorly conceived attributes?
  • ericmedleyericmedley Posts: 4,177
    vining wrote: »
    ericmedley wrote:

    Isn't that just on the in wall version, a very sloppy fit too as it doesn't seat in the slot with any confidence of a quality connection. As I recall I've never had to insert a chip in the free standing units.

    I played with my home unit IW-4 with the iPod iTouch and it finally did work but very iffy. I also have a Nano that I tried which is a pain to just dock and that was iffy too.

    What's everybody's overall take on these units reliability? I seem to have issue with 1 out 4, which I ultimately have to replace. The newer FS-22's seem better but no physical support for the iPod/iPhone while docked. It just sits on the connector at a slight angle just begging for a kid to come by and snap it off by pushing on it. Are we done with intelligent design and just have to wait until these things evolve out their poorly conceived attributes?

    You're probably right about the chip.

    We've installed bunches of them and they always kinda scare me. 1 in 4 bad ones seems about right for us too.

    We have been with Sonance since well before they introduced the iPorts. I remember we were showing one at a Home Show. They shipped it to us the day before the show with thier version on an AMX module. It didn't work at all out of the box. After speaking with the rep and their tech support, they had to overnight us a 'frimware' upgrade. When it arrived, I was amazed to find that it was the 'firmest' firmware upgrade I'd ever seen. It was a whole new front bezel and plate with a new chip hot-glued in place. It also came with a new 'loose tooth' RS-232 chip.

    As we were working with thier engineers on the phone I kinda kidded him about how 'firm' the firmware was. I told him most folks did it with software nowadays.

    In general, this seems to be the operation of the manufacture of this product. It's not very future-proof. Early on, howver, they were pretty reliable. The flakyness seems to be a more recent deveolopment. Whether this is the result of working with another manufacturer who does what they darn well please (Apple) or not is still up in the air.
  • kbeattyAMXkbeattyAMX Posts: 358
    Which is the best comm module to use? the Version 3.21 Comm module or the older duet module? I have a client that has the Duet IW5 module installed and we are having no success. How would I know if the Iport's firmware is out of date?
  • ericmedleyericmedley Posts: 4,177
    Sorry that I don't have the version number handy. this is the one I'm using right now and it works fine for me. It's the non-Duet version. I could never get the Duet version to work for me.

    I do actually use the UI module for this too but have completely redesigned the TP interface and modified it beyond all recognition. So, there's no point in posting that for you. It'd only make more work for you.
  • kbeattyAMXkbeattyAMX Posts: 358
    Thanks! If this module does not work should I assume the Iport needs a firmware upgrade for maybe it's defective?
  • ericmedleyericmedley Posts: 4,177
    kbeattyAMX wrote: »
    Thanks! If this module does not work should I assume the Iport needs a firmware upgrade for maybe it's defective?

    Assuming the cable between the two is good and whatnot, yes.
  • vegastechvegastech Posts: 369
    Update from Sonance...:(

    Ok, I spoke with AMX tech, and they suggested that I contact Sonance, as they suspected a bad dock or connection box. I called Sonance, and we were able to use their terminal emulator software to test the rs232 port from the wallplate: All good. I can query the firmware version on the mainboard, wallplate, and adv. connx box, as well as query the name of my ipod. I took that exact cable (the rj11 to db9 sonance factory cable), unplugged it from my PC's serial port, and plugged it into my NI700's serial port 1. This is what I get:

    Line 1 (16:18:07):: Input Status:Pushed [10001:1:1] - Channel 143
    Line 2 (16:18:07):: Input Status:Released [10001:1:1] - Channel 143
    Line 3 (16:18:10):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 4 (16:18:10):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 5 (16:18:10):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 6 (16:18:10):: Input Status:Pushed [10001:1:1] - Channel 142
    Line 7 (16:18:10):: Command To [10001:1:1]-[^UNI-100,0,0020004F00660066006C0069006E0065]
    Line 8 (16:18:10):: Input Status:Released [10001:1:1] - Channel 142
    Line 9 (16:18:10):: Command To [10001:1:1]-[^UNI-101,0,]
    Line 10 (16:18:10):: Command To [10001:1:1]-[^UNI-102,0,]
    Line 11 (16:18:10):: Command To [10001:1:1]-[^UNI-103,0,]
    Line 12 (16:18:10):: Command To [10001:1:1]-[^UNI-104,0,]
    Line 13 (16:18:10):: Command To [10001:1:1]-[^UNI-105,0,]
    Line 14 (16:18:10):: Command To [10001:1:1]-[^UNI-106,0,]
    Line 15 (16:18:10):: Command To [10001:1:1]-[^UNI-107,0,]
    Line 16 (16:18:10):: Command To [10001:1:1]-[^UNI-108,0,]
    Line 17 (16:18:10):: Command To [10001:1:1]-[^UNI-109,0,]
    Line 18 (16:18:10):: Command To [10001:1:1]-[^UNI-110,0,]
    Line 19 (16:18:10):: Command To [10001:1:1]-[^UNI-111,0,0078002F0078]
    Line 20 (16:18:10):: Command To [10001:1:1]-[^UNI-112,0,]
    Line 21 (16:18:10):: Command To [10001:1:1]-[^UNI-113,0,]
    Line 22 (16:18:10):: Command To [10001:1:1]-[^UNI-114,0,]
    Line 23 (16:18:10):: Command To [10001:1:1]-[^UNI-115,0,00300030003A00300030]
    Line 24 (16:18:10):: Command To [10001:1:1]-[^UNI-119,0,]
    Line 25 (16:18:10):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 26 (16:18:10):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 27 (16:18:10):: Command To [33015:1:1]-[SET_PLAY_STATUS_CHANGE_NOTIFICATION=1]
    Line 28 (16:18:10):: Command From [33015:1:1]-[SET_PLAY_STATUS_CHANGE_NOTIFICATION=1]
    Line 29 (16:18:10):: String To [5001:1:1]-[*I$00$048<$1A$01$]
    Line 30 (16:18:19):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 31 (16:18:19):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 32 (16:18:20):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 33 (16:18:20):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 34 (16:18:20):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 35 (16:18:29):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 36 (16:18:29):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 37 (16:18:30):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 38 (16:18:30):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 39 (16:18:30):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 40 (16:18:39):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 41 (16:18:39):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 42 (16:18:40):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 43 (16:18:40):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 44 (16:18:40):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 45 (16:18:49):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 46 (16:18:49):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 47 (16:18:50):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 48 (16:18:50):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 49 (16:18:50):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 50 (16:18:59):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 51 (16:18:59):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 52 (16:19:00):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 53 (16:19:00):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 54 (16:19:00):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 55 (16:19:09):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 56 (16:19:09):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 57 (16:19:10):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 58 (16:19:10):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 59 (16:19:10):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 60 (16:19:19):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 61 (16:19:19):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 62 (16:19:20):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 63 (16:19:20):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 64 (16:19:20):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 65 (16:19:29):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 66 (16:19:29):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 67 (16:19:30):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 68 (16:19:30):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 69 (16:19:30):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 70 (16:19:39):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 71 (16:19:39):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 72 (16:19:40):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 73 (16:19:40):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 74 (16:19:40):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 75 (16:19:49):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 76 (16:19:49):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 77 (16:19:50):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 78 (16:19:50):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 79 (16:19:50):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 80 (16:19:59):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 81 (16:19:59):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 82 (16:20:00):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 83 (16:20:00):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 84 (16:20:00):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 85 (16:20:09):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 86 (16:20:09):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 87 (16:20:10):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 88 (16:20:10):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 89 (16:20:10):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 90 (16:20:19):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 91 (16:20:19):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 92 (16:20:20):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 93 (16:20:20):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 94 (16:20:20):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 95 (16:20:29):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 96 (16:20:29):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 97 (16:20:30):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 98 (16:20:30):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 99 (16:20:30):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 100 (16:20:39):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 101 (16:20:39):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 102 (16:20:40):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 103 (16:20:40):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 104 (16:20:40):: String To [5001:1:1]-[*I$00$03<<?$FD]
    Line 105 (16:20:49):: Command To [10001:1:1]-[^UNI-116,0,005200450050004500410054007C004F00460046]
    Line 106 (16:20:49):: Command To [10001:1:1]-[^UNI-117,0,00530048005500460046004C0045007C004F00460046]
    Line 107 (16:20:50):: Command To [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 108 (16:20:50):: Command From [33015:1:1]-[REQUEST_REMOTE_UI_MODE?]
    Line 109 (16:20:50):: String To [5001:1:1]-[*I$00$03<<?$FD]

    The virtual device is echoing back the commands sent to it, and I never see a string from the physical serial port. Huh? Also, when connected like this, I do not see the firmware version ever populate. As soon as I rewire the 232 cable so that it plugs directly into the adv. connx box, I start to see "string from 5001:1:1", but it looks like this: *I$00$03<<?$FD, which is again, an echo back from what the outgoing 5001 string was. At that point I see a fimware version along with the unicode commands going to the touchpanel. What gives? Does anyone have another version of the netlinx iport module they would like to share?
  • vegastechvegastech Posts: 369
    Problem Fixed!

    Ultimately the issue was with rs232 port 1 on my NI700. As soon as I moved the iPort to port 2, it started working. As I'm sure everyone knows, the default port in the iPort workspace is port 1. BTW, I tried using the rs232 plug on the advanced connection box as well as the port on the wallplate - both work. Here's the wierd thing - the port works. I can plug in another 2 way rs232 device (a relay box in this case), and it works fine. Go figure.
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