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NXD-430's do not wake up

pbrinckmannpbrinckmann Posts: 11
in AMX Hardware
We are having problems with the NXD-430's not waking up. They just stay black. The only way to wake them back up is take it out of the wall and unplug the network from it or climb into the ceiling and unplug the POE.

We are currently having fun upgrading each TP installed to the latest firmware 2.4.27 but we are wondering if this will fix the issue or not. Has anyone ran into this issue?

Comments

  • ericmedleyericmedley Posts: 4,177
    pbrinckmann wrote: »
    We are having problems with the NXD-430's not waking up. They just stay black. The only way to wake them back up is take it out of the wall and unplug the network from it or climb into the ceiling and unplug the POE.

    We are currently having fun upgrading each TP installed to the latest firmware 2.4.27 but we are wondering if this will fix the issue or not. Has anyone ran into this issue?

    I don't have one in front of me to verify this...
    but you might check to see if the 'Shutdown' in the setup pages is set to something other than zero. Shutdown and sleep are two different things. And shutdown MEANS shutdown.

    Just a thought.
    e
  • Dries KaspersDries Kaspers Posts: 142
    It's a wired panel, it does/should not have a shutdown option.
  • ericmedleyericmedley Posts: 4,177
    Dries Kaspers wrote: »
    It's a wired panel, it does/should not have a shutdown option.

    ooops didn't see the model. you are correct.
  • [Deleted User][Deleted User] Posts: 0
    Check out the release notes for v2.4.27

    http://www.amx.com/techcenter/firmware.asp?Category=Touch%20Panels#Modero%20NXD-430%20and%20NXD-435%20Touch%20Panel%20Firmware
    -- Fixed a fault in which the panel is unresponsive after entering sleep/backlight off

    The new firmware should help you out.
    pbrinckmann wrote: »
    We are having problems with the NXD-430's not waking up. They just stay black. The only way to wake them back up is take it out of the wall and unplug the network from it or climb into the ceiling and unplug the POE.

    We are currently having fun upgrading each TP installed to the latest firmware 2.4.27 but we are wondering if this will fix the issue or not. Has anyone ran into this issue?
  • pbrinckmannpbrinckmann Posts: 11
    I'll give it a try. Thanks for the input.
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