They probably are, but you'll get much better response by opening tickets using the ticketing system on their website. Also, remember that they are based in the UK, and so are out of sync with those of us in the US.
Sorry guys and gals, but for some reason the forum subscription services have stopped on our account i.e. no notifications have been coming through to us. We're looking into why, we will be playing catch up on the missed posts.
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