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Request Failed: [object Object]

June 2017 in AMX Resource Management Suite Software

Anyone seen this? I just downloaded the latest version of RMS, updated an older system with the new files, now I get this when I try to connect to RMS from the controller.

ObjectObject_Failure.png 53.5K

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fogled@mizzou Posts: 549

June 2017

Controller: NI-3101 Sig
Firmware version: 4.1.419
Device Firmware: 1.30.8

RMS ver: Netlinx 4.6.7

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ericmedley Posts: 4,177

June 2017

Well, the error has to do with the RMS module trying to send data on an object in the database that is not registered (for whatever reason) I think you may be running too new a version of RMS. I don't remember the cutoff version but I think it was 4.3.6 or .7 for older non-NX systems. You should probably give Tech Support a call and verify.

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fogled@mizzou Posts: 549

June 2017

We recently upgraded our server to the latest and greatest, and I've never really gotten things working right anyway, so I was hoping the latest client files would help. Ironically...

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HARMAN_Chris Posts: 598

June 2017

Derrick, I would suggest calling into support on this one. There are some workarounds needed when upgrading an existing site to this version.

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fogled@mizzou Posts: 549

June 2017

I just backed of to RMS version 4.3.27 (4.6.7 is specifically for NX, I wasn't paying enough attention) but... still getting the same error. I guess I better call support....

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ericmedley Posts: 4,177

June 2017

fogled@mizzou wrote: »

I just backed of to RMS version 4.3.27 (4.6.7 is specifically for NX, I wasn't paying enough attention) but... still getting the same error. I guess I better call support....

That's what I said. : )

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fogled@mizzou Posts: 549

June 2017

Called AMX, got hooked back up. Solution was to FTP into controller and delete the RMS folder, let it rebuild folder contents on reboot. Now, back to my regularly scheduled head-scratching on RMS integration.

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