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Old phast dms keypad...help....

zaifulzaiful Posts: 25
in AMX Hardware
hi guys,
i got alot of problem with dms keypad nowdays.i in malaysia where if it rain,it will rain like crazy and when ever it rain my dms keypad will hang.i got 4 master and all the masters conected to master no 1.i got 2 mvp7500 conected to it.i using c-bus for lighting and kramer for audio and video swicther.i got ASTRO and satellite.my problem is:
1) when ever it rain it will hang keypad at system i only the rest are ok.dms hub box ligth will static on or not turn on at all.do think it something wrong with this house grounding?
2)do u think surge can go to master from satellite or ASTRO?

i got this problem for the past 1 and half year.the house ower allreay angry at me.
plz help me.
by the way i using NI3000 and NI3100 as master.

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    ericmedleyericmedley Posts: 4,177
    zaiful wrote: »
    hi guys,
    i got alot of problem with dms keypad nowdays.i in malaysia where if it rain,it will rain like crazy and when ever it rain my dms keypad will hang.i got 4 master and all the masters conected to master no 1.i got 2 mvp7500 conected to it.i using c-bus for lighting and kramer for audio and video swicther.i got ASTRO and satellite.my problem is:
    1) when ever it rain it will hang keypad at system i only the rest are ok.dms hub box ligth will static on or not turn on at all.do think it something wrong with this house grounding?
    2)do u think surge can go to master from satellite or ASTRO?

    i got this problem for the past 1 and half year.the house ower allreay angry at me.
    plz help me.
    by the way i using NI3000 and NI3100 as master.

    You might want to browse this thread. It talks about ICSNet termination.

    http://www.amxforums.com/showthread.php?t=872&referrerid=1623

    You can make your own terminators or buy the ones from AMX.
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    zaifulzaiful Posts: 25
    ericmedley wrote: »
    You might want to browse this thread. It talks about ICSNet termination.

    http://www.amxforums.com/showthread.php?t=872&referrerid=1623

    You can make your own terminators or buy the ones from AMX.

    But my problem it only happen when there is lightning strike or heavy rain.if it a dry weather the master will work perfact.i already installed a ups and lightning arrestor to master power.

    zaiful.
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    DHawthorneDHawthorne Posts: 4,584
    zaiful wrote: »
    But my problem it only happen when there is lightning strike or heavy rain.if it a dry weather the master will work perfact.i already installed a ups and lightning arrestor to master power.

    zaiful.

    That doesn't eliminate the possibility of noise introduced on the line from static discharge. They should be terminated, no matter what; that could still be your issue. Those things are very sensitive.
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    ericmedleyericmedley Posts: 4,177
    DHawthorne wrote: »
    That doesn't eliminate the possibility of noise introduced on the line from static discharge. They should be terminated, no matter what; that could still be your issue. Those things are very sensitive.
    Word! terminate them no matter what.
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    zaifulzaiful Posts: 25
    ericmedley wrote: »
    Word! terminate them no matter what.

    Hi..i alredy checked all my dms keypad got terminator.what else do u all think can cause this problem?
    i already fed up sending back NI master to AMX.
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    DHawthorneDHawthorne Posts: 4,584
    The DMS could be bad - corrosion on the board maybe? I've seen that quite a lot in harsh environments. Corrosion on the RJ-45's is possible too. How long is the wire run to the DMS? Any splices? It seems it almost has to be something in your system that is shorting out partially under high humidity conditions.
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    zaifulzaiful Posts: 25
    DHawthorne wrote: »
    The DMS could be bad - corrosion on the board maybe? I've seen that quite a lot in harsh environments. Corrosion on the RJ-45's is possible too. How long is the wire run to the DMS? Any splices? It seems it almost has to be something in your system that is shorting out partially under high humidity conditions.

    Thanks,DHawthorne.
    At system 1,i got 2 dms hub with 4 dmskeypad each.Both of the hub at different part of the house.
    Plz give any idea what should i check or install?
  • Options
    DHawthorneDHawthorne Posts: 4,584
    Aside from visually inspecting everything to make sure the connections are solid and there is no corrosion, I'm out of ideas :(. I don't think there is any other hardware that can help the issue. One of the problems troubleshooting DMS keypads is that one bad one can take out the rest installed on the same hub. It's hard to pinpoint which is causing the trouble unless it is obvious from looking at it.
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    ericmedleyericmedley Posts: 4,177
    DHawthorne wrote: »
    Aside from visually inspecting everything to make sure the connections are solid and there is no corrosion, I'm out of ideas :(. I don't think there is any other hardware that can help the issue. One of the problems troubleshooting DMS keypads is that one bad one can take out the rest installed on the same hub. It's hard to pinpoint which is causing the trouble unless it is obvious from looking at it.

    this is true! I did a job a while back that had 9 DMS keypads as well as 6 AMX ICSNet T-Stats. it was a nightmare getting all of them working on the three hubs involved.

    I did find that a few of the DMS keypads had mysteriously changed address (right on top of each other) That can really cause problems. I ended up doing a very exhaustive, one-at-a-time assessment of them. I'd basically plug one in, let it sit for a while, if all seemed well, add another. Wash, Rinse and repeat...

    it took a full two days to finally home in on the problem(s). One Keypad was just plain flaky and was replaced. The other was a Hub turned out to be bad and would wig out for no apparent reason. Once, we solved these two problems, the system has worked quite well.

    I, too, am afraid that it's not going to be easy or quick to figure out. We dont' have access to the ICSNet bus and it's communications. If we did, it might be easier to solve problems more quickly.
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    zaifulzaiful Posts: 25
    ericmedley wrote: »
    this is true! I did a job a while back that had 9 DMS keypads as well as 6 AMX ICSNet T-Stats. it was a nightmare getting all of them working on the three hubs involved.

    Thanks Guys,i waiting for big thunder storm to come then i will check all dms keypad and voltage.i hope this time i can find the problem.
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    ProdigalProdigal Posts: 90
    Maybe one of those DMS analyser could help out to give you more information about the status of the bus.
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    zaifulzaiful Posts: 25
    Prodigal wrote: »
    Maybe one of those DMS analyser could help out to give you more information about the status of the bus.

    Can u explain to me what is DMS analyser?i got one DMS DIAG keypad that i used to check phast system.
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    DHawthorneDHawthorne Posts: 4,584
    zaiful wrote: »
    Can u explain to me what is DMS analyser?i got one DMS DIAG keypad that i used to check phast system.

    I'm sure that is what he meant. I've not found them to be very helpful myself.
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    zaifulzaiful Posts: 25
    DHawthorne wrote: »
    I'm sure that is what he meant. I've not found them to be very helpful myself.

    Thanks DHawthorne.yesterday i did instal a ligthing isolator at all incoming data and power to NI master and also incoming from satellite.I hope it can help me.thanks guys.
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    ProdigalProdigal Posts: 90
    DHawthorne wrote: »
    I'm sure that is what he meant. I've not found them to be very helpful myself.

    Yup, that was what I meant ;) The exact word wasn't popping out.
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