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Fatal Error on BLU-806 and Some other devices.

Albert_KoAlbert_Ko Posts: 2
in BSS General Discussion

We have some BLU-806 at a system.
Someday, I see the "Fatal error:04" on Lcd window at a BLU-806.
I turned off and on the issued Device, and it was good working.
and some month later, It appeared at another device. and I turned off and on. it worked well.
I see that message three or four times a year.
so I discomfort with that system. because I do not know why that message come out.

anyone know why Fatal error:04 displayed.

I wait for your reply.

thanks, everyone.

Comments

  • HARMAN_RobHARMAN_Rob Posts: 230

    Hi & welcome! If you don't get any answers on the forum, I'd recommend a quick call to HARMAN Pro Tech Support.

  • JMDAssocJMDAssoc Posts: 1

    You're not alone. We have the same thing happen on our Blu160. It's a network overflow error, but I have not found any solution for it yet. Restarting always clears it, but it is not convenient to restart the equipment when the facility is in the middle of operations.

  • mboltonmbolton Posts: 1

    So going through a big system design with Dante audio, SVSI AV over IP, and HiQnet and have been told there needs to be separate VLANs for each to keep the HiQnet from getting flooded with traffic. Harman has also recommended using Netgear's M4300 series switches which will keep this from happening out of the box.

  • belinda1belinda1 Posts: 1

    Hi & welcome! If you don't get any answers on the forum, I'd recommend a quick call to HARMAN Pro Tech Support.

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