That's probably a lucky thing for you. If you'd found an address and shipped your 9088, you may as well have just thrown it in a dumpster. Manufacturers ignore products which show up at random. Before you do anything, you need to contact them and get an RA# for your device so they know why you're shipping it to them. For RA#s for BSS Audio products, you can contact John Clark at 801-566-8800.
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Dan