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SW 9010 Problem

Rob2791Rob2791 Posts: 8
in Soundweb Original
My schools owns a SoundWeb system and one out or two of are sw
9010's isnt working, when you turn it on the display lights up but there
is no text or leds, i have tryed hooking it up to the computer to re
flash it but the computer cant find it. If you have any idea how to fix this
problem i would greatly appreacite it, also if anyone knows the com port settings or any other details on how to conect it to the computer please let me know.
Thanks,
Rob Verdon

Comments

  • rob birchrob birch Posts: 106
    Hi,

    Can you confirm the unit has no sync light when plugged into the system.

    If it does the contrast may have been turned all the way down. There is a button next to the volume control (it is sort of hidden but has a full/empty circle over it. Press and hold that and see if that fixes it.

    Please can you also confirm how the unit is powered and run a new power supply to see if that is the problem. I had one install after a few years that was doing the above and it was a bung PSU that was giving enough power to light up the screen but not to boot the unit.

    If none of the above works you will need to re-firmware the unit using the backuploader (available from 'Start/programs/bss audio') . Get a PC serial expansion ribbon cable (it goes from a 8 pin rectangular cable to 9 pin serial) place the unit into 'firmware upgrade mode' then re firmware the unit. (i will get more details on this. try the above first)

    Cheers

    Rob
  • Rob2791Rob2791 Posts: 8
    I am going to double check the sync light within a few days hopefully but as i recal it didnt light up or any lights at any time for that matter. I have also tryed to change the contrast (it was one of the first things i did and no sucess) and i also have tryed different power supplys with out sucess. PLEASE LET ME KNOW HOW TO PUT 9010 INTO FIRMWARE UPGRADE MODE, if i can even do that without a screen. I would greatly appreacte anyone else expertese or 2 cents.
    Thanks alot,
    Rob
  • Rob2791Rob2791 Posts: 8
    Can anybody give me a final pinout for a DB9 to the jellyfish, iv seen and heard about many different cable pin outs and just wondering if anyone new exactly what they would be for me to make a custom cable.
    Thanks,
    Rob
  • rob birchrob birch Posts: 106
    To get the remote into bootloader mode, press and hold the contrast button while powering up the 9010.
    Use an application called 'backup loader' that is available under 'Start,bss/soundweb/backup loader.
    Select browse and find the firmware file for the 9010 (mine is at C:\\PROGRA~1\\BSSAUD~1\\SOUNDWEB\\9010V140.A21 )
    (I am assuming you are using the latest software and firmware)

    Select the comm port you are using and select 'go'

    Do not stop this process once it has started.

    This should reload the application code to the remote. The unit should now be seen with Soundweb designer when you re connect it to the network.

    Using backuploader, the only way you will get this unit back up is to connect directly to it from the serial port on your computer. Connect to the 9010 with a PC using its 232 port (you will need a ribbon connector to DB9 cable, and a male to female null modem cable for this )
    The type of cable required to do this is the same type of cable that is used to connect a backplane serial port to a computer motherboard. It has a male 9 pin D on one side and a rectangular plastic connector on the other. You can buy these if you dont have one. You then need to use a null modem cable from this to your PC. I am unsure of the pin out, but believe it is written on the back of the 9010 and is also available in the help file (possibly under 'external control'

    Good luck, let us know how you get on

    Rob
  • weasthamweastham Posts: 22
    The header cable that you need is pinned this way:

    IDC-10 - DB-9 -- Signal
    Signal -- DB-9
    Pin 1 --- Pin 1 --- DCD
    Pin 3 --- Pin 2 --- RXD --- Null Modem --- TXD
    3
    Pin 5 --- Pin 3 --- TXD --- Null Modem --- RXD
    2
    Pin 7 --- Pin 4 --- DTR --- Null Modem --- DSR
    6
    Pin 9 --- Pin 5 --- GND --- Null Modem --- GND ---- 5
    Pin 2 --- Pin 6 --- DSR --- Null Modem --- DTR
    4
    Pin 4 --- Pin 7 --- RTS --- Null Modem --- CTS
    8
    Pin 6 --- Pin 8 --- CTS --- Null Modem --- RTS
    7
    Pin 8 --- Pin 9 --- RI

    There are other versions of this cable for sale that are pinned differently.

    If you are making a cable from scratch, the pinouts in the help file
    are ALMOST right, here is what the help file says:

    9010
    9 Pin
    Pin Number
    Signal Type
    Pin Number
    3
    RXD
    3
    4
    RTS
    8
    5
    TXD
    2
    6
    CTS
    7
    9
    GND
    9

    The only issue is that pin 9 on the 9010 needs to go to pin 5 on the 9 pin (pin 9 on the RS-232 connector is RI, not ground). You may need to strap pins 4 and 6 together.

    You can also use this port for programming the Soundweb system. This port could certainly use better documentation.
  • Rob2791Rob2791 Posts: 8
    Thanks for all the info but i still cant seem to get my computer to read the jellyfish. I guess i will have to ship it out to be repaired.

    Thanks for alll the help,
    Rob
  • Rob2791Rob2791 Posts: 8
    WOW, right after i sent that last post i decided to try backup loader again and i got a new error. the window went like this....

    Intialising
    PC RS232 opened
    Searching for device
    Received Invalid Message!
    Error!


    ANY ONE KNOW WHAT CAUSES THIS???

    This is a new break for me ususally i just get device not found.PLEASE POST ANY IDEAS!!!

    THANK YOUU
  • genfangenfan Posts: 15
    client has a 9010 working with 9088iiLL....in his studio the 9010 contrast is dim and randomly cycles from un-readable back to normal. Brought system back to our shop and works fine; triple checked our programming and we did everything imaginable to try and make it mess up....sent back to client and same thing happens....I'm thinking the only possible variable is Ethernet cables and he may be mixing 568-A with 568-B or a crossover...or something....
    ...any suggestions or similar experiences?
  • weasthamweastham Posts: 22
    Were you testing with his power supply or your power supply, as it certainly seems to be an issue with power.
  • genfangenfan Posts: 15
    William, same PS each time...client is 250 miles away and I was at the site first time it happened, totally couldn't figure it out so I brought entire system back to my shop--everything worked fine and we did everything we could to make problem happen...shipped back to client, he has same problem immediately out of the box....the ONLY variable is ethernet cables (he's out buying brand new right now) and his electric coming out of the wall..which I asked him to check (!)....till he gets new CAT-5 cables today, won't know if that is it.--although seems like ethernet cables should either \"work\" or \"not work\"...
  • genfangenfan Posts: 15
    well, my client finally got brand new ethernet cables, and problem solved!
    I wouldn't have thought the cabling could produce those issues, but there you go! ...something to be aware of...
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