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Hard reset for 3088?

SlymoSlymo Posts: 3
in Soundweb Original
Hi all, I have a 3088 that I inherited in a venue, the installation set up was poor at the time it went in so I had the install company send me the original design file over. I have used this to connect to the 3088 and change the settings (well to be honest I rebuilt the file as the original was a bit shocking). Recently the 3088 stopped responding. The lights are on the signal indicators are working, but there is no sound output. So out comes the trusty Laptop (the one I used to connect to it before), but the unit will not connect?

Is there a way to preform a hard reset (Factory Reset)? I'm not worried about the file in it as the venue has had a major overhaul and the new file is already built and ready. Any help would be apreciated.

Simon :lol:

Comments

  • dsteinerdsteiner Posts: 6
    Sounds like you may need to send it in to BSS. I have a bunch of 9088ii's and anytime they stop connecting/responding - and if it still doesn't work after a few power on/off's - I have to send them to BSS for repair - usually a bad card of sorts. I'd imagine you could do it yourself if you know what you're doing, but I send them to BSS. I've never read or heard of any consumer reset method.
  • SlymoSlymo Posts: 3
    Hmm, I thought that was the case. I did go to Harman years ago to do the Soundweb course and kind of thought I would remember a little trick like that. I know last time I had to get it to connect I had to play with the Com port settings, so I played about with them this time to make sure I wasn't missing anything. Thanks for the reply, thought it would be worth checking on here first to be sure.

    Thanks Again.

    Simon
  • rob birchrob birch Posts: 106
    There is a hard reset for the unit, but it sounds like you have a bad voltage coming off the PSU. I would get it refurbished.

    If connecting on the back port you need to be set at 115,200 baud.
    If connecting on the front port you need to be at 33,800.

    If you have set the unit up for third party control, you need to connect with Soundweb Designer via the front port.

    Soundweb doesn't just stop comming though, and if it does, i would say the issue is in the PSU (as above)

    If you really want to try a hard reset, PM me and i will tell you how but i think you would be wasting your time....

    Cheers

    Rob
  • rob birchrob birch Posts: 106
    Just to clarify - the hard reset that has been mentioned in previous posts does not in fact exist.

    The units can be placed in is a 'bootloader' mode. This then allows a user to use the bootloader software to reload the units firmware, effectively resetting the unit to factory default.

    Bootloader mode is indicated by the yellow LEDs flashing in sequence on the front of the units.

    Thanks Dan......

    Rob
  • jorgerhbjorgerhb Posts: 4
    Hi all, i have the same problem with a 3088LITE, It was working for 5 years 24/7 in a row now. But today it stop sending signals, the outputs are death, and i cant log in using the serial front or back. the inputs looks that are working fine, the lights are on the signal indicators are working.

    I have a BLU-160 on the way but i live 5000km from U.S. i need 3 weeks to get it.

    So meanwhile the BLU-160 arrives, how can i reset the 3088LITE.?? or what can i do ?? Please Help !!! .

    Thank You
    JORGE
  • Dan LynchDan Lynch Posts: 472
    There is no reset function for any of the Soundweb original DSP devices. If the device has suffered a firmware failure, you can put the device into boot mode, reload the firmware, and then reload the design file.

    1) To put the device into boot mode:
    - unplug the device from mains power
    - remove the lid of the device
    - locate a pair of pins near the center of the motherboard labelled \"debug\" and short them together. You can do this with a small wire, a coin, or a pair of pliers.
    - apply mains power to the device
    - remove the object which is shorting the debug pins

    This should cause the lights on the front of the device to flash back and forth from left to right.

    2) Reload the firmware using backuploader.exe. If you don't know how to use backuploader.exe, launch the Soundweb Designer help file and use the \"Index\" button to search for backuploader.exe.

    3) If the firmware reload is successful, reload the design file.

    If the firmware reload is not successful, package the device for shipment or delivery to a repair location. You should be able to have the device repaired by the distributor. Contact information is available here: http://www.bssaudio.com/distributors.php?country_id=20


    Dan
  • jorgerhbjorgerhb Posts: 4
    Thank you Dan. But my 3088 is not working. I tried everything. The comms Ports and the outputs are death.

    I'm gonna send it to the local distributor i hope they can fix It. But after 5 years 24/7 working, i don't have much hope.. :(

    Thanks
    JORGE
  • Dan LynchDan Lynch Posts: 472
    If it didn't catch on fire, it can be fixed. If it caught on fire and was put out fairly quickly, it can probably still be fixed.

    Dan
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