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input noise issues BSS BLU100

mahimahi Posts: 4
in London Architect with Soundweb London
I have just completed an install using the BSS BLU 100. everything was fine but sure enough two hours prior to the venue opening a loud intermittent crackling is coming through the system. Fault testing and removing all inputs from the processor did not solve the problem. With all inputs disconnected, on the software screen i am still registering an intermittent input noise. It must be being generated internally? Has anyone seen this before? Help.....

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    HARMAN_Jerome_KingHARMAN_Jerome_King Posts: 328
    I would suggest that you contact your local distributor for immediate assistance. The BSS User Groups are NOT a conduit to technical support.
    You can find your local distributor from the worldwide distributors list on the BSS website here: http://bssaudio.com/en-US/where_to_buy

    Alternatively you can use the Technical Support form on the BSS website here:http://bssaudio.com/en-US/support
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    GMGM Posts: 3
    \mahi\ wrote:
    I have just completed an install using the BSS BLU 100. everything was fine but sure enough two hours prior to the venue opening a loud intermittent crackling is coming through the system. Fault testing and removing all inputs from the processor did not solve the problem. With all inputs disconnected, on the software screen i am still registering an intermittent input noise. It must be being generated internally? Has anyone seen this before? Help.....

    Yes, experienced this first hand. A firmware update corrected it. Not sure why, but it did.
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