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BLU100 Falling of IP Network

snootypoosnootypoo Posts: 30
in London Architect with Soundweb London
Hi, I have a BLU100 that periodically falls of an Ip network.
As in the MAC address /IP address will not show up at all.

The only way to get it back on the network is to power cycle it.

I have scheduled nightly reboots and and also purchased a new router but the problem persists.


This particular device is using firmware v6 R4.

I will try R5 and see what happens.

If the problem persists, can anyone think of a Logic solution that will cause the BLU100 to reboot if it can no longer ping the routers IP? is it even possible to issue ping commands within logic?

Comments

  • HARMAN_Jerome_KingHARMAN_Jerome_King Posts: 328
    This could happen for many reasons and this forum is not the best place to investigate this. I would recommend that you contact BSS technical support or your local distributor in Australia.
  • snootypoosnootypoo Posts: 30
    \Jerome King\ wrote:
    This could happen for many reasons and this forum is not the best place to investigate this. I would recommend that you contact BSS technical support or your local distributor in Australia.

    I have solved many issues with the help of other BSS users on this forum.
  • BrettBrett Posts: 3

    I have this same issue across many many installations and no Australian distributor (there has been a few from 2016 to now) has had a clue what it is or how to fix it.
    The worst part about having to power cycle is there is no on/off switch.

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