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Not able to communicate Via Serial/LAN

Hi, i am using BLU 101 from a long time, this was working fine till March.. but after march i stopped using my devices now i tried to play some music found my system is not working.. i am not able to connect to my devices tried in Serial as well as USB. but not succedded.

Please help me in resetting my device to factory default (by physical prociedure).

Regards,

Rajendra Vasireddy

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