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Driverack PA acting strangely
pretenda
Posts: 6
Hi,
I have bought a new driverack PA, and I am having the following problems with it:
1. Goes into some strange demonstration mode after a short period of time, which has not happened on the other units I have used. This goes through and shows you all of the features in the unit.
2. When I try to do a hard reset by holding <store> while the unit is turning on it doesn't do anything, it does not show the hard reset option as shown in the manual. I cannot get into the 'Soft Reset' or the 'System Lock Out' options either.
3. We also cannot access the following function buttons:
Having said that, we can access the wizard by pressing the 'RTA Input' button, then pressing it again. Also we can access the program menu by resetting the unit, however, once we go off that function, we cannot return to it.
It appears to work ok other than this, audio is passed through the unit no problems.
Any help would be greatly appreciated!
Cheers,
Matt
I have bought a new driverack PA, and I am having the following problems with it:
1. Goes into some strange demonstration mode after a short period of time, which has not happened on the other units I have used. This goes through and shows you all of the features in the unit.
2. When I try to do a hard reset by holding <store> while the unit is turning on it doesn't do anything, it does not show the hard reset option as shown in the manual. I cannot get into the 'Soft Reset' or the 'System Lock Out' options either.
3. We also cannot access the following function buttons:
-
EQ
Comp/Limiter
Program
Utility
Store
Wizard
Having said that, we can access the wizard by pressing the 'RTA Input' button, then pressing it again. Also we can access the program menu by resetting the unit, however, once we go off that function, we cannot return to it.
It appears to work ok other than this, audio is passed through the unit no problems.
Any help would be greatly appreciated!
Cheers,
Matt
0
Comments
That sounds like an internal firmware or hardware problem...or a loose connector on the user keypad... If no one here on the forum has any ideas you may want to call and ask tech support (801) 566-8800... Post back your findings...
Kevin
PS. If forum user \"Dra\" replies to your post listen to him... He knows the PA inside and out...
Question #1 - the \"demo\" that you see it one of the options in the \"Utility\" section that you can't access.
Dra
I live in Australia, so I might just call up the place I bought it from and figure out what we can do.
I have tried those key combinations again, this is what I did:
Turned DRPA off Hold down <store> Turn DRPA on unit passes through its startup proceedure program light comes on and it shows me the current program
I have held the button down for over a minute from when the program light comes on and nothing has come up.
If I hold the Data wheel down while it is booting up, it gives me a white screen until I let go, when it says DriveRack PA, then it boots as normal. (I am assuming this is normal)
One other question, to cancel this 'demo' screen, the only buttons i can cancel it with are the buttons that actually bring up a function (XOVER, FEEDBACK, DELAY, SUBHARMONIC). If there was a lockout on the functions I cannot access, would these buttons still cancel the 'demo' screen?
From what I can see, there is something wrong with the keypad as kpippen said. (The entire bottom row doesnt work, as well as the third column.)
If you have technical background and if handy with tools you might want to crack it open to check for a loose connection... But I would call tech-support in Australia first...if they have an office there?... If you decide to do so leave the unit unplugged for 30 minutes or so before opening; just incase something inside needs to discharge...:)
Here is your REP in Australia:
JANDS
LOCKED BAG 15, 40 KENT ROAD
MASCOT NSW 2020 AUSTRALIA
Tel. 61 02 9582 0909
Fax. 61 02 9582 0999
E-mail: info@jands.com.au
You could email them this link http://www.dbxpro.com/forum/viewtopic.php?t=819 and maybe they could contact tech-support for you..
Kevin
I emailed one of the local (USA) tech-support guys and asked him to look at your thread...:)
Kevin
The \"Banner\" that you see is turned on and off in the \"Utilities\" section.
Dra
Sorry Dra,
But...is that funny or what?...:)
2ndly, (or should I say 2nd off) We don't know if that is going to solve his problem. It shouldn't have come out of the box like that.
Pretenda, let us know whatever you find. It helps others on the board.
Dra
Just curious: How do you upgrade the firmware on a PA?... Is it a chip replacement or something?...
Kevin
Dra
Did you find out anything?...
Kevin
Sorry it took so long to get back to you all.
I called up the supplier, who said not to open it or anything, and call Jands for help. They said that I will have to send it off to their repair centre at Mascot. I will let everyone know what they do to it when I get it back in a week or so!
Thank you all very much for your help!
Matt
Dra
Thanks for your help
Dra
G
What did they find?...
Kevin
Sorry for taking so long to reply.
I received the driverack back two weeks ago. I found out after i sent away the unit that Jands is extremely poor with their service. They did not even know that they had my driverack for over two weeks, then it took them a few weeks to repair, then it got 'lost in transit' (which ended up being that it had not left their factory). They gave me a courier tracking number that was not mine.
In the end, all they needed to do was to resolder the cable that connects the front panel to the mainboard.
I am not a very happy camper, but I am glad that we now have it back in our hands and it works well.
Thank you all for your help.
If only you had hindsight... You probably would have cracked it open and fixed it yourself... Anyways,...it's good to hear you're up and running...:)
Cheers,
Kevin