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w8 and ZonePRO

tsamantsaman Posts: 3
edited April 2014 in Zone Pro 640/641 Connectivity
hello all,

I am having connection issues with a zonepro 641 and my laptop running w8.
the connection is done via usb-serial cable, and the software "finds" the zonepro on start up, and "resolves" issues with the Address Tool (COM ports are syncd).
However, the system hangs during saving and receiving information, and spontaneuously loses connection. firmware upgrades also give the "unable to find device" message even after being found with the designer.

Has anyone else expereinced similar issues and perhaps know a solution?

Comments

  • DraDra Posts: 3,777
    Have you successfully connect before to this unit? To others? You should connect DBX.

    DRA
  • tsamantsaman Posts: 3
    The DBX connects without any issues with a similar set-up to a computer running win7. I havent been able to connect with any dbx on win8 yet
  • DraDra Posts: 3,777
    Yep. Call DBX.
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