No output

a61strat

I had a strange problem with my VENU360 at my gig last night, a standing Tuesday night gig that the 360 has been used for since I purchased it in July. I began by playing mp3's prior to the 1st set. I had ample signal on the analog input meters, and ample signal on the output meters, but no sound on a configuration that has been used for five months.

All the interconnect XLR cables tested good. I re-loaded the configuration - no change. I powered down and powered back up; that got sound output for a few moments, then silence.

Fortunately I have my DRPA2 still in the rack and had the config from the club stored.

Any thoughts on what went wrong with my VENU360?
The only thing I can think of trying is a soft reset, and a factory reset if the former option doesn't work.

John

Dra

Contact (call) tech support. They very helpful and friendly.

DRA

PS - please post back their response and what the final outcome and resolution if repairs are needed.

a61strat

Harmon DBX support said it sounds like a hardware issue. I'm still going to try the factory reset before shipping it for repair.
J

a61strat

Following a factory reset, I ran through the setup wizards and my 360 wouldn't produce the sweep for the initial level set in the setup wizard. Definitely hardware.

a61strat

DBX service couldn't determine the cause of my Venu360's problem and sent me a new unit. My defective Venu360 has been sent to the product engineers for analysis.

Great customer service from DBX!

John

djmanson84

I have same problem with my 360

smillner

It sounds similar to my issue and others discussed in the thread - Problem in venu360
Glad they took care of you.