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DriveRack 480 Checksum ERR !

UserHarmanUserHarman Posts: 5
in DriveRack 400 Series

Hola.
Te comento que mi DriveRack 480 muestra una falla que dice CHECKSUM ERROR.
La version de este dispositivo es: FP v 2.500 3 0a DB v 2500 0 0a

Yo intente lo siguiente:

  • Reemplazo de Bateria 3V
  • Hard Reset
  • Soft Reset
  • Re-Actuatizar a v2.5

EL PROBLEMA PERSISTE !!

Como se soluciona este problema?.
Necesito su apoyo por favor.
Muchas gracias.
.

Answers

  • HARMAN_RobHARMAN_Rob Posts: 230

    Hello,

    I deleted your multiple identical posts and ask that you post your question once in the appropriate forum. It helps users know which post to answer, and consolidates help into one complete thread.

    I would recommend you contact your local HARMAN rep, distributor, or contact HARMAN Pro Technical Support for help/direction... if no other user is able to reply & answer your post in this forum.

  • UserHarmanUserHarman Posts: 5
    Hi Rob
    I prefer to contact Harman Pro technical support online directly.
    What are the links to contact them? Thanks a lot
  • HARMAN_RobHARMAN_Rob Posts: 230
    edited January 2021

    Here you go, this is also stated in the "Announcement" thread in the dbx General Discussion category.

    Keep in mind the recommendation is to call vs. filling out the online form... a direct phone call is the quickest way to get service.

    If you're having an issue with a product, feel free to call our HARMAN Pro Tech Support at +1 (844) 776-4899 or on the web at https://pro.harman.com/service . There is a form submission on the website, but I would recommend calling for the quickest service.

    This contact number will work for US as well as International, though some regions outside of North America get support directly from the HARMAN distributor in that region. Feel free to check with your distributor on the best method to get your product supported. You are still welcome to call the number above; our Tech Support coordinators can help get you connected to the right person/group regardless.

    Each of our Pro brands also has their own dedicated Support pages/resources on their respective websites:

    AKG: https://www.akg.com/help
    AMX: https://www.amx.com/en-US/support
    BSS: https://bssaudio.com/en-US/support
    Crown: https://www.crownaudio.com/en-US/support
    dbx: https://dbxpro.com/en-US/support
    DigiTech: https://digitech.com/en-US/support
    JBL Professional: http://www.jblpro.com/www/support/contact
    Lexicon: https://lexiconpro.com/en-US/support
    Martin: https://www.martin.com/en-US/support
    Soundcraft: https://www.soundcraft.com/en/support
    Studer: https://www.studer.ch/en/support

  • UserHarmanUserHarman Posts: 5
    I tell you that once again I completed the HarmaPro online form; but nobody assists me; I think the best way for you to help me is to support me directly with this problem of my DriveRack 480, please. Thanks a lot
  • HARMAN_RobHARMAN_Rob Posts: 230

    Sorry for any confusion, and/or for the trouble you're having. Unfortunately I am not in the role of Tech Support nor do I have expertise on the dbx DriveRack 480. As stated in the thread mentioned above, this forum is not a direct conduit to Tech Support... and the most direct way to get service on your product(s) is to contact HARMAN Pro Tech Support:

    While this forum is a great place for our community to get together, support each other, and talk all things HARMAN... keep in mind this should not be considered a substitute for our live Tech Support. Tech Support engineers may or may not be on the forum helping our users, but the only direct path to proper Tech Support is to call us.

  • UserHarmanUserHarman Posts: 5
    Hi Rob
    I tell you that nobody in the Harman forums answers my problem. Support me by delegating this problem to whoever corresponds; that action would support me a lot.
  • HARMAN_RobHARMAN_Rob Posts: 230

    Call +1 (844) 776-4899, select option 3 for Tech Support... a live Tech Support coordinator will answer. I've given you every possible piece of information short of dialing your phone for you.

    If you cannot contact HARMAN Pro Tech Support for some reason, the other option is call your local HARMAN rep/distributor and ask them for support. They will be able to point you in the right direction.

  • UserHarmanUserHarman Posts: 5
    Hi Rob,
    I call +1 (844) 776-4899, but there is no Spanish language assistance; Is there another number for technical support in Spanish ?.
  • HARMAN_RobHARMAN_Rob Posts: 230

    From your IP it looks like you are based in Lima, Peru? Here is dbx Tech Support contact info for Peru:

    https://dbxpro.com/support/tech_support?geo=pe

    If you're located somewhere else, you can use the "Your Country is" dropdrown located at the top of the page to find the appropriate Tech Support for your location.

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