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EON One Compact Firmware Update Failure.

Good afternoon.
I have downloaded the appropriate app for android, and it refuses to update the firmware. It states that there is an update from the current version (5.08). The app then downloads the firmware, then states that the unit will disconnect and reconnect during the firmware upgrade.
However, the firmware upgrade never takes place. The app freezes during the "Firmware upload" process. And stays at 0% progress.
I have ensured that all proper services (bluetooth, location, etc) are all working and enabled. After one of the many failed firmware upgrade attempts, I hard reset the unit by holding down the "Phantom" and "ducking" buttons on the unit as was suggested in an online support forum, and attempted the process again.. Once again, freezing and refusing to update.
I have attempted this with 2 phones.
An LG G7 Thinq
and an LG G5.
Both phones exhibit the same behavior with the app.
Any advice/input/assistance would be appreciated.
Thank you

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