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JBL CHARGE 5 no start or end sound

Hi,o

my JBL CHARGE 5 has no start/end ON/OFF sound. Bluetooth is working OK. I've already done factory reset (pressing + and play button together), but nothing ... Please, what buttons can I press to solve my problem.
You can see my video.

[https://drive.google.com/file/d/136v_DSS3UXvTSf3ENKBR_sFLCWFDkbrD/view?usp=sharing]
(https://drive.google.com/file/d/136v_DSS3UXvTSf3ENKBR_sFLCWFDkbrD/view?usp=sharing)

Please help me.
TNX for your help.
Zoran

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