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User device audio levels

I'm troubleshooting a group fitness studio where the volume level of the users phone is causing the system to clip. The current mixer in a CSM 14 using an external Logitech Bluetooth device feeding the line input. If the user sets the phone between 1/4 and 1/2 the sound is fine. The problem is, there are multiple instructors and they need to be able to connect their phones just like they do in their vehicles sound system. What allows the user to max the phone in a car and not in studio audio system?

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