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Sync Live Beam 3 earbuds with the charging case

Hi everyone
I lost my earbuds case on the train and then contacted JBL and they sent me a refurbished case. But the problem is that they are not synced up and the case doesn't charge the buds properly. And the buds stay on when they're in the case and lid closes. The app on my phone also doesn't recognise the case. It does recognise the buds though.

Is there a way to sync them up so that they work properly together? I tried restarting the case and the buds but didn't work (hold the right buds for 5 seconds on the third tap and hold the case button for 10 seconds)

I would very much appreciate any help.

Cheers
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