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Latest PRX One Firmware issue?

Jaydub283Jaydub283 Posts: 2
edited April 14 in JBL Pro Live Portable Products

I was just prompted to update the firmware on my PRX One 2 days ago. Upon completion I was unable to get the reverb, delay, or chorus to work. The subsynth appears to still work, but none of the other FX. Am I doing something wrong or is this a known issue?

Comments

  • billbedwellbillbedwell Posts: 2

    @Jaydub283 said:
    I was just prompted to update the firmware on my PRX One 2 days ago. Upon completion I was unable to get the reverb, delay, or chorus to work. The subsynth appears to still work, but none of the other FX. Am I doing something wrong or is this a known issue?

    Same issue. Called Tech Support. They said they are aware of the issue and gave me no time line as to when it is expected to be fixed. 4/14/25 I have a gig in 2 days. I thought I was doing the right thing by updating it, as I have had issues re-connecting before and I didn't want a problem before the show. WELL NOW, that went great, didn't it?

  • Jaydub283Jaydub283 Posts: 2

    Thanks for the update!

  • TomehTomeh Posts: 4

    I just did the same thing. No FX after the firmware update, WTF?

  • SteppingSteveSteppingSteve Posts: 11

    I have the same problem, where we can force this issue? I am a german user, I try tomorrow to contact JBL Customer Support in Berlin.
    From where you come guys (with the same Firmware problems), did you contact you local JBL Support?

  • FatherHankFatherHank Posts: 1

    I have the same problem as well. At least I have until May tenth to get this figured out.

  • soulfulnotessoulfulnotes Posts: 1

    I'm glad it's not just me. I've run four open mics and played three gigs with no effects. This happened once before a couple of years ago. Hopefully they resolve it soon.

  • HassseHassse Posts: 2
    I have the same problem…. Is it possible to do a factory reset our something??
  • HassseHassse Posts: 2
    Factory reset does not fix it..
  • RajamonaRajamona Posts: 2
    I updated the firmware not knowing this issue and now the FX processing stopped! Any quick fix suggestions?
  • RajamonaRajamona Posts: 2
    I have a gig this weekend!!😔😔
  • Dman0924Dman0924 Posts: 2

    Same thing happened to me in the middle of a gig. It bricked my system and had to cancel the rest of the night. What a crock of shit this is turning out to be. I contacted them 3x and they keep telling me that it's a known issue and will have a fix for it in a few days. I'm on 4 weeks now with zero support from Harman.

  • thaboythaboy Posts: 2
    It is a full month now with no resolution and really no response other than "we are aware of the problem and will have a fix in a few days." This expensive unit is now really unusable unless you don't care to have professional sound. This is unacceptable. It's time we users get some compensation for this mess.
  • davidnguyen6000davidnguyen6000 Posts: 1
    edited April 30
    I got the same problem, I have 4 pro one and just update firmware today and the effect stop working. Without effect I don’t know what to do with all these speakers. I don’t why they make garbage firmware like this .we need to do something to get money back, these speakers are too expensive.
  • thaboythaboy Posts: 2
    Why do they continue to promote the app and firmware update when they have known about this issue for a month? This is ridiculous.
  • keesh7663keesh7663 Posts: 1

    Yeah, same problem here. Haven't heard any new about it other than what has already been stated here.

  • rsivenrsiven Posts: 1

    The 5.3.9 firmware came out last Thursday, and the FX processing issue is now fixed.

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