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My complaints after recent firmware update

BluebrianBluebrian Posts: 1
in JBL Pro Software

Very disappointed in JBL. I have not been able to use my expensive speakers for almost 2 weeks now after the recent firmware update. Every chance I get to call tech support, they are closed. When I first spoke to tech support, they said the issues I was having was bugs in the new update. That in a week there should be a new update and to wait for it. Unacceptable! They worked great for years until this recent update. My issues I am having are:

  1. Connection with Bluetooth skips/studders is unusable! Only input I use and have used for years.
  2. Bluetooth connection does not auto connect like it used to
  3. Had an issue with uneven volume on either left or right while trying to use TWS. Would have a good connection for a few seconds and then one side would drop volume
  4. Cahnnel 5 (Bluetooth input) is now main volume on my devices. It used to control the main output volume not just channel 5 output. Not happy with this change! I used to be able to adjust the volume on my iPad, or phone, and it would adjust the main out. I would be able to set the output of channel 5 and leave it that way.
  5. The biggest problem is when I shut down and turn off speakers. I close all running apps (JBL pro connect app, pandora app, or Sirius/XM app) Then I power down the speakers. When I power back up and try and start JBL pro connect app, it doesn't load and all I have is a black screen on my iPad. I have to restart my iPad for the app to work again. Very frustrating.

I have tried factory resets and making sure that I have most current firmware updates and forgetting Bluetooth connections. Same problems every time! I paid a lot for these speakers, and I am pissed off and frustrated. They are unusable in this state! I had no choice but to update the firmware, and now I am stuck with junk! Very busy business owner, and not happy with customer support times either! This is my last attempt to get a solution before I start bad mouthing JBL online! 3k in speakers that I can't use after years of great use!

My Gear is: Set of 2 JBL EON ONE MK2's. Typically set up with just a Bluetooth connection to my iPad pro and running on TWS. Firmware 5.3.1.0

Comments

  • BreedloveBreedlove Posts: 1

    I have also got a week old pair of EON Compacts and have the same issue. Similar experience with lack of support. Includes invalid support email addresses, customer support not picking up phone or returning calls.

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